Service Innovation & Design

  • 5th Service Innovation and Design seminar

    by Riku Seppälä I had the pleasure to attend the 5th annual service innovation and design seminar at Laurea Leppävaara 14th March 2013. This post is a part of Current Topics course unit.

  • 5th Annual Service Innovation & Design Seminar 2013

    What is the role of design in value creation? How do you ensure sustained value creation for all stakeholders? How do you improve your competitive advantage? These were the questions that 5th annual SID seminar wanted to tackle. Seminar concentrated this year especially to continuous value creation for the customer. First keynote speakers Nicholas Ind and…

  • Service Jam 2013 Helsinki – Team Work Challenge

    Service Jam is about designing and developing services. The goal is to develop a service in 48 hours. The time frame is surely a limitation, but the biggest challenge is to work as a team and to keep the ball rolling. Basically, the challenge is to keep rolling that ball together to the same direction.…

  • Service design breakfast, case omaMehiläinen

    by Riku Seppälä Service design breakfast at Aalto University I attended the service design breakfast on March 13th as part of the current topics course. These morning sessions are hosted by Aalto University and Startup Sauna. This morning’s case was about Mehiläinen (a big Finnish private health care provider) and their service design partner, Idean (a…

  • Design (f)or Value in Service Business?

    © SID Seminar illustration by Jane Vita The 5th annual Service Innovation and Design seminar was held on the 14th of March in Laurea Leppävaara, Espoo. The focus of this year’s seminar was continuous value creation for customers. The seminar was also the closing seminar of TEKES funded projects CoCo and ServChange carried out together by Laurea…

  • Engaging stakeholders in the designing of a service: a case study in the B2B service context

    Author: Adeyanju Alade. Email: aladeyanju@yahoo.com The background of this master’s degree thesis was from a Tekes funded project named “Service Innovation through Strategic Stakeholder Integration” (SISSI). SISSI is a joint project undertaken by Laurea University of Applied Sciences in cooperation with Hanken School of Economics, Finland.  In addition, there are two case companies as main…

  • Experiences from the 5th Annual SID Seminar

    The 5th  Annual Service Innovation and Design Seminar was held on March 14th 2013 at Laurea Leppävaara. Almost 200 participants with different backgrounds shared this day by learning and discussing how to create more value with customers. Morning keynote sessions: Co-creating value with customers Customers need to be involved in service design process, explained Nicholas Ink, co-author of…

  • Helsinki Service Jam 2013 retrospectives

    It was an amazing weekend! A weekend full of surprises, with some doses of emotions and full of fun!  After a whole week of intensive work, finally Friday arrived. I was waiting for this moment already a long time. I’ve  got a really good feedback from guys attending Helsinki Service Jam (HSJ) earlier and I saw…

  • Why should you participate in the next Global Service Jam?

    Read carefully the content below and check with your own eyes “Why you should participate in the next Global Service Jam” and  if you have participated before, please let’s us know your experience and/or comment what you think about my experience afterwards. Global Service Jam The idea of the Global Service Jam is to create in 48…

  • Innovation and Development Activities in Professional Service Firms – a Role Structure Perspective, doctoral dissertation by Tiina Tuominen

    By Riku Seppälä I attended the public defence of Tiina Tuominen’s doctoral dissertation at Aalto University in Otaniemi, Espoo on 22nd February.  Title of her thesis is Innovation and development activities in professional service firms- a role structure perspective.  The thesis can be found here: http://otalib.aalto.fi/en/collections/e-publications/dissertations/