Service Innovation & Design

  • Rapid video prototyping

    Prototypes are essential for many design processes. There are prototypes, and experience prototypes. While a prototype aims at building the thing right, an experience prototype aims at building the right thing. From product design point of view, experience prototypes can be created as rapidly as within hours, whereas prototypes usually require weeks to be completed.…

  • Global Service Jam Helsinki 2016 – rookie´s point of view

    Global Service Jam Helsinki 2016 took place at Laurea Leppävaara campus on 26-28th February. There were about 50 Jammers at Leppävaara but we had other Jammers all around world; about 40 countries and 100 cities were Jamming together with us at the same time. The main idea of the Jam is to work in small…

  • On digital UX research

    While navigating through our increasingly digital world, we desire smooth journeys and perhaps a few moments of delight. Our digital UX experiences currently range from visiting websites, making online purchases, using all kinds of apps on our phones and wearables around our wrists, to smart televisions and inbuilt car navigation systems. Over the next few…

  • Work- a Head

    I was also participant in Jamming last week at Laurea Leppävaara-campus. Service Jam is about developing new services.  Teams will move from ideas to hands-on solutions using methods from service design, innovative problem solving, and rapid prototyping”.  Testing and prototyping and making new app was very interesting. it was hard and busy time, but I…

  • Service Jam newbie’s experiences in the Global Service Jam Helsinki 2016

    On Friday evening approximately 7 pm about 50 participants of the Global Service Jam Helsinki 2016 sitting in the auditorium in Laurea Leppävaara heard a sound of a water splashing. That was the secret theme of this year’s Jam. After hearing the secret theme the jammers had to think up a problem that needed to…

  • Robot Ethics, Emphatic AI and The Importance of Multiple Perspectives

    In her keynote speech in Interaction16 conference Mrs. Kate Darling from MIT Media Lab opened up a topic of social robotics. She started by reviewing common concerns that humans currently have – that robots will take over the world and eliminate human race. This concern was quickly dismissed by showing the state-of-the-art robots autonomously playing…

  • Participation, Narrow AI and Machines That Design

    The opening keynote speech of Mr. Marko Ahtisaari in Interaction16 conference started with a piece of music. And not just about any piece but recently recomposed Vivaldi’s Spring part of the Four Seasons. How appropriate for any beginning, and especially at the time spring still needs some encouragement to show its face to the streets…

  • IoT service kit in action

    Few days ago I had a great privilege to participate in the workshop sponsored by Futurice, the powerhouse of digital services. The workshop named “Creating tomorrow’s services, together” was organized as part of IxDA’s Interaction Week and Interaction16 conference, which is taking place 1.-4.March in Helsinki. It takes a framework and toolkit … The workshop hosts…

  • The Network As a (Service) Design Material

    The afternoon of Interaction16 workshop day offered the event named “The network as a design material: distributed systems UX for the internet of things”, which I had a pleasure of attending. According to the workshop hosts, Claire Rowland and Helen Le Voi, it is predicted that 33 billion devices will be connected to the Internet…

  • Jamming in Leppävaara

    Last weekend I was Jamming. Service Jam 2016 HKI took place at Laurea Leppävaara-campus. Service Jam is yearly event where people gather around to create new services in 48 hours. Jam is all about testing different techniques, learning from each other’s and having fun. This year 102 Jams were organized in 41 countries. Jam has…