Service Innovation & Design

  • Disagreeable givers are batmen of a workplace

    What kind of people are non-conformists who are often also original innovators and business leaders? How to create a workplace where people are not afraid to speak up? How to offer purpose and meaning at work for people? Speakers of Nordic Business Forum 2017 tell.  How originals make their ideas heard Adam Grant is a…

  • Service designers are hot, but who are we?

    Service design is now sexy. Pretty much any enterprise or organisation flirts with hot words as “service thinking” or “service design”. As a skill on one’s CV it can employ a person. However, rare people really know what the discipline is really about. I came across service design by accident while puzzling how to help…

  • DT – from convergent organizational thinking to changing the world

    Design Thinking course led by Katja Tschimmel and Sanna Marttila was an intensive two-day package of pushing us, the new students to find the Design Thinking in ourselves. It all happens subconsciously. Creating new in a multidisciplinary team working with Design Thinking tools you suddenly realize that you start to think like a designer. How…

  • Get you Post Its… it’s playtime!

    It truly was a great start of becoming a design thinker when we started our journey towards the new goal with intensive two-day course run by Katja Tschimmel. Afterwards I felt like rundown by bulldozer. So many new things, interacting and so much more. But wait…something felt familiar! It’s all that fearless creating, drawing, role…

  • How to think like designers do?

    Empathy, experimentalism, optimism, collaboration. These are the characteristics designers have – just to name a few. During the introduction lesson lectured by Katja Tschimmel on 8 – 9 September we took an intensive dip into the world of Design thinking. And instead of just listening and learning we also got our hands on to the desing…

  • Design Thinking for Uncertainty

    The greatest learning that I got from the Design Thinking course was about uncertainty. Design Thinking as a concept and process was not new to me, but what really struck me during the course, was how Design Thinking can be used in a business context to manage uncertainty. The future is getting less and less…

  • Using familiar to make sense of the unknow: from international development to design thinking

    Can you kill with a pencil? Yes, and not just literally as pen(cil) truly is mightier than a sword. A mind shaking two-day crash course to design thinking by Katja Tschimmel and Sanna Marttila began with an exercise on creativity and a lesson on the importance of luck. One should strive to be creative –…

  • Wake up officer!

    A scene from a random municipal office somewhere in southern Finland. One lonely planning officer sits behind her table. She has a computer and a cup of cold coffee in front of her. Her task is to plan a new customer service process for this small municipality. There are many problems in existing process: customers…

  • The re-birth of creative confidence in all of us

    Creativity is still seen as some special power that only few of us possess. The brothers Tom and David Kelley, founders and owners of world-known design firm IDEO, have been pioneering in trying to break this impression by empowering anyone to be more creative. And gaining creative confidence even among the most business-minded people seems…

  • Starting a deep dive to Design Thinking

    This fall, my SID studies in at Laurea started with a crash course on Design Thinking.  The two fully packed days served as a first introduction to the theme – and not the least, getting to know the multidisciplinary team of international SID students. Design Thinking has been recently understood as way of thinking, leading…