Service Innovation & Design

  • Storytelling – The next generation of narrative

    In my Service Innovation and Design studies, I have heard and talked a lot about Storytelling as a tool for innovation. That is why I was excited to attend an event in London organized by General Assembly where Magnus Moar from Middlesex University was talking about Storytelling as the next generation of narrative. At a…

  • The most topical conversation in design is about ethics

    After going on different types of design events, it seems quite obvious that there is one topic that seems relevant in all aspects of design: ethics. In technology+empathy Design Talk, Nelli Lähteenmäki spoke how designers should consider the impact their service has, already before designing it. She mentioned Tristan Harris who has founded a non-profit…

  • Digital trends: Will 2018 be the year of Virtual reality?

    Is 2018 going to be the year of Virtual Reality? Jeremy Dalton, the Virtual Reality and Augmented Reality Lead for PWC, wants to believe, but doesn’t think the public is ready yet. Last week I attended a series of lectures in London about Virtual Reality (VR) and Augmented Reality (VR) and how companies are using…

  • Designer is an agent of change

    Disruptive Innovation Festival is an online festival of ideas that asks: what if we could redesign everything? The 2017 festival was organised in November but all the content is available online until 4th of January. So go and have a look during the Christmas holidays, there’s lots of interesting stuff! Capture from thinkdif instagram Design…

  • Inspired by SPACE10

    Who would have knew that Ikea is actually the coolest kid in town with their living lab Space10? I think Carla Cammilla Hjort’s keynote on Future Living Lab at Asuntomessut Digitalist –event was the most inspiring speech I’ve seen in a while. Ikea definitely is ahead of their game when is comes to design thinking,…

  • Design is an opportunity to differentiate from the competitors

    IxDa-meeting gathered interaction design community together to mingle and discuss under the theme: Being Different. In his keynote, Reaktor’s Design Director Timo Ilola gave three steps how to stand out as a brand: 1. Differentiate on all levels Brands should identify where a difference can be made and then use that knowledge in all levels.…

  • Empathy in Tech

    One of the so-called hot topics in design world is how to connect empathy and technology. Technology is often understood as something that is clinical and remote from the human emotions. The theme was discussed in Design Forum talk: Empathy and Technology that was organised by Design Forum Finland in the end of November. The…

  • From prison design to asbestos abatement – Service Design is everywhere

    How can service design be used in prisons? What about asbestos abatement? How about the gargantuan website of the Finnish Social Service Institution Kela? This is what we learned two weeks ago in a morning seminar. Watch the event in Finnish here. Tarinoita digikiristä showcased several digitalization and service design related projects from the Finnish…

  • Next era of well-being

    Next era of well-being

    Since it was founded 50 years ago, Sitra has been a futures house and they have just updated their megatrends report from a Nordic viewpoint. As Finland’s celebrating its 100 year anniversary Sitra wanted to highlight the megatrends affecting work, democracy and inclusion, and growth and progress that are relevant to the Nordic model as…

  • Finland is a Forerunner in Service Design

    Service Design network Finland organised a post-conference event to discuss what were the most interesting topics in the actual SDN –conference that was organised in 2.-3.11 in Madrid. The aftermath about the conference was actually only a minor part of the event organised in Hellon office in Helsinki, but what was interesting was that attendees…