Service Innovation & Design

  • Are you really data-driven?

    Data-driven design day 2018 was held as part of Helsinki Design Week this year. I first heard about it when I attended the DASH Design + AI event back in June. Lassi A. Liikkanen was there talking about how AI impacts interaction design and giving a short introduction to AI and ML. At the Data-Driven Design…

  • What is Customer Journey and why others besides sales and marketing people should be interested about it?

    What is Customer Journey and why others besides sales and marketing people should be interested about it?   Customer Persona Before starting to formulate customer journey, it is important to define customer personas, to whom these journeys will be created. A while ago, I wrote about what Customer Personas are and why those are useful.…

  • Agile piloting Jam in Open Living Lab days

      Smart Kalasatama: Agile piloting engages the urban community In 2013 the City of Helsinki decided to make Kalasatama as a model area of smart city development. Today Smart Kalasatama innovation platform run by Forum Virium Helsinki, has hit the headlines with engaging the urban community for the development of a smart district: it is…

  • ”You can’t do everything on your own.”

    ”You can’t do everything on your own.”

    Event: Open up, become inspired and innovate! Global perspectives at Innovation Breakfast Time: 5.9.2018 klo 8:00-10:30 Place: Hard Rock Cafe (Aleksanterinkatu 21, 00100 Helsinki) ”The focus of the USCO-project is to develop Finnish organisations capabilities to utilise digitalisation. The project explores digital business development on an organizational level, and in implementing open service innovation. USCO-project relies on…

  • I am on a path to somewhere! by Annamarja Paloheimo

    Two days of learning by doing, experimenting, prototyping, role playing and presenting under the tutelage of Katja Tschimmel has certainly guided me on a path to something new. Katja put her research into work as she introduced the Evolution 6 -Innovation & Design Thinking Model to us. In the model 36 different tools are introduced with…

  • Learnings from Facilitation-as-a-Service

    I had a possibility to facilitate three workshops for two different projects (2 ws + 1 ws) in this spring. The projects were related to improve empathy in health care, facing the patients and their relatives in new ways and find development ideas in the workspace. The participants of workshops were personnel and students of…

  • Co-creating healthcare – improving customer interaction

        Customer interaction is a key element in healthcare services. Laurea  students from the nursing degree program have been working on an intensive project with Suursuo Hospital in Helsinki. Kirsi Ronkainen, leading the project from Laurea University of Applied Science offered the chance for SID2017 students to participate as facilitators in a workshop with…

  • Encouraging co-creation by facilitation

    Three SID students, Johanna Waal, Kaisa Spilling and me, Pia Rytilahti, got an interesting possibility to facilitate a development project workshop on 24th April in Suursuo Hospital in Helsinki. The project is a part of Laurea health care students’ studies. The targets of the project are first to develop the quality of interaction between the…

  • UX and Service design excursion at Eficode

    This week I was again lucky to be able to get a seat to an interesting excursion hosted by Eficode. The topic of the excursion was User Experience and developing digital services and it was held together with VIMAPA and KäY (Frieds of the User), a cross-disciplinary community of students interested in usability, user experience,…

  • Testing out the co-creation game ATLAS

      On 4th April a group of service designers and service design enthusiasts met up after work to play the service co-creation game ATLAS. The game was made as part of the research project ATLAS, a project executed in 2012-2014 by Aalto University and funded by the Finnish Funding Agency for Innovation Tekes. The goal…