Service Innovation & Design

  • I am on a path to somewhere! by Annamarja Paloheimo

    Two days of learning by doing, experimenting, prototyping, role playing and presenting under the tutelage of Katja Tschimmel has certainly guided me on a path to something new. Katja put her research into work as she introduced the Evolution 6 -Innovation & Design Thinking Model to us. In the model 36 different tools are introduced with…

  • Learnings from Facilitation-as-a-Service

    I had a possibility to facilitate three workshops for two different projects (2 ws + 1 ws) in this spring. The projects were related to improve empathy in health care, facing the patients and their relatives in new ways and find development ideas in the workspace. The participants of workshops were personnel and students of…

  • Co-creating healthcare – improving customer interaction

        Customer interaction is a key element in healthcare services. Laurea  students from the nursing degree program have been working on an intensive project with Suursuo Hospital in Helsinki. Kirsi Ronkainen, leading the project from Laurea University of Applied Science offered the chance for SID2017 students to participate as facilitators in a workshop with…

  • Encouraging co-creation by facilitation

    Three SID students, Johanna Waal, Kaisa Spilling and me, Pia Rytilahti, got an interesting possibility to facilitate a development project workshop on 24th April in Suursuo Hospital in Helsinki. The project is a part of Laurea health care students’ studies. The targets of the project are first to develop the quality of interaction between the…

  • UX and Service design excursion at Eficode

    This week I was again lucky to be able to get a seat to an interesting excursion hosted by Eficode. The topic of the excursion was User Experience and developing digital services and it was held together with VIMAPA and KäY (Frieds of the User), a cross-disciplinary community of students interested in usability, user experience,…

  • Testing out the co-creation game ATLAS

      On 4th April a group of service designers and service design enthusiasts met up after work to play the service co-creation game ATLAS. The game was made as part of the research project ATLAS, a project executed in 2012-2014 by Aalto University and funded by the Finnish Funding Agency for Innovation Tekes. The goal…

  • Were we at our happiest 15 million years ago, and what’s happened to the lingo of design?

    On the morning of 20 March, Reaktor Design Breakfast event took place in Helsinki. Evolved from a small, mostly local and IT focused company to an international one of strategy, design and engineering, Reaktor is perhaps one of the hottest companies in Finland. Known for its flat hierarchy and multiple prizes won for best place to work,…

  • Facilitating for better customer experience

    I had the pleasure of facilitating two workshops with Pia Rytilahti in mid-February. The workshops were part of study unit of developing service for future nurses. The objective of the course is to teach how to develop services in health sector. Prior the development workshops the students had observed different phases of customer experience and…

  • Hacking in the future

    I participated for four nights to Digia’s API Hackatemia, the acronym API referring to Application Programming Interface i.e. how you can access either data or system of a company or system. The Hackatemia was a four-day event for technical and business development experts joining forces to learn about APIOps® Cycles, an open source method developed…

  • Motive based profiling in Service Design by Kuudes

    Juha-Pekka Ahvenainen, Markus Alavaikko We participated design breakfast arranged by Kuudes. According to their web pages Kuudes is Nordic insight, strategy and design agency. They have been doing motive based profiling of the customers for over ten years and they have published their latest studies last year. Kuudes has found eight different Finnish customer profiles…