Service Innovation & Design
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One size does not fit all – Creating better innovations through equality and diversity
I participated in a digital event on 13.5.2020 focusing on how gender equality and diversity can create better innovations. The online event was hosted by Stockholm-based innovation community Openlab. Together with five expert panel members from different fields of work, a panel moderator and a visual facilitator, the importance of gender equality and diversity in…
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Overnight digital transformation – virtual facilitation to the rescue?
The sudden push for digital transformation has been challenging for many industries and virtual facilitation skills are increasingly more useful in this new reality.
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The forgotten fuel for business – Emotions
Kuudes Aisti hosted an event in the end of February 2020 where Camilla Tuominen talked about do we destroy businesses by forgetting our emotions. She spoke how to lead and understand feelings and the importance of consequences of these intangible factors and invisible behavior at the workplace. Today organizations are focused on data knowledge and…
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How to make a Service Designer’s Portfolio
What are recruiters looking for when hiring a service designer? How can you showcase your skills in your portfolio? These questions were discussed at Service Design Network Finland’s Portfolio Evening on 9 March at Haaga-Helia. The event kicked off with a panel discussion with recruiters. After that, mentors offered feedback about participants’ portfolios in small…
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Designing from linear to circular economy
Event: Circular Design Workshop, “Designing sustainable future” 4th of March, in Maria 01, Helsinki I had a pleasure to participate in an interesting design workshop, which dealt with the topic that seems to be in the headlines everywhere – circular economy. More specifically, the workshop was about circular design, and from a service design student…
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The future belongs to those who prepare for it today – Malcolm X
Wouldn’t it be great to know what the future holds for us? Particularly in the difficult times we are currently living, it’s easy to wish we’d know what the world looks like in six months or a year. This of course isn’t possible, but futures thinking provides a framework for us to foresee what possible…
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What if… organizations could prepare for uncertainty?
What if an organization would know what are the pain points of its future customers, which are emerging competitors and partners, what type of ecosystems organization should be part of, what type of legal, social or political issues are arising, what is going to be next industrial trend, how to disrupt the industry? “What if”…
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What’s the secret recipe to becoming an agile and customer-centric company?
Futurice hosted Service Design Network Finland’s event in Helsinki in January 2020 where Marc Stickdorn* talked about how companies can use journey maps as a management tool. Stickdorn explained three different situations where journey maps can be used: in workshops, projects or as a management tool. Workshop journey maps are used only once and they…
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Journey maps and facilitation: my take-aways from Marc Stickdorn’s workshop
What a way to spend Friday evening it was: about 70 people hungry for Marc Stickdorn’s facilitation exercise and presentation on journey map operations! Futurice hosted this Service Design Network Finland’s event on 31 January. I’ll share with you in this blog post two insights about journey maps and three points from the facilitation exercise…
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My first touch with design thinking and why it was so difficult to write about it
The journey of writing this blog post I have written this blog post so many times and felt so insecure and confused what to write about. The assignment for the Design Thinking course was to read couple of articles and books and reflect on your own learnings. Over and over again, I have read my…
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