Category: Students’ stories

  • Design Thinking – from brain errors to innovations

    Have you ever been in a situation when you know your business isn’t going as smoothly as it should? You know that something should be done but you don’t know where to start or can’t identify the business problems or the customers’ needs? How do you feel about failure as a part of innovating? Have…

  • Post-its vs. Design thinking

    Do the Post-its kill the good intensions of Design Thinking? When our pro Design Thinking (DT) teachers from Portugal start to show us the method – Evolution 6² – already in the second face I’m sitting with the Post-its in my hand. My brain stop working, no ideas are coming to my mind… Are all…

  • Design Thinking – Divergence and Convergence supported with Visualisation

    My first touch to study Customer Centered Service Design was 2 days Design Thinking class. I have a background in Human Computer Interaction design and Usability testing so I had rough idea what the design thinking could be even though I completely lack the Service background. For me user centered design process has always roughly…

  • Design Thinking – just another buzzword?

    Nowadays service design is a hot topic everywhere. What is behind the word design, that gets easily associated with luxury and high price. How is it linked with building better services?  Little ironically to the association, the roots of design lay firmly on the ground of functionality, simplicity and purpose. In the book Design Thinking…

  • Digitalising Everything

    On August 18th I had the pleasure to participate in Aalto University’s annual Make it Digital! event. Having visited the event already last year I greatly enjoyed both the event’s and the university’s focus on the Internet of Things – its impact on transforming business models, enhancing customer centricity, and the application of service design were the…

  • Growing a community

    One of the things I’ve always loved about Service Design is that it’s not just a profession, it’s a community. Across the globe one can find a network of self-starters promoting Service Design and Design Thinking in all of its human-centered glory. These are the people planning Global Service Jams, conferences, Service Design Network chapters…

  • Well-being services at Summerschool

    Well-being services at Summerschool

    I spent two inspiring weeks in Professional Summerschool. I can only adore the prework of the organizers – there were so many interesting truelife projects available for students to design and innovate. And – as we saw in the pitching session of the last day – all the groups had created great service concepts just…

  • Two weeks at professional summer school

    Elisa project about MyData We all are from different Universities of Applied Sciences: Laurea, Metropolia and Haaga-Helia. There are four nationalities represented in our global team of five people. This is a good basis for diversity. Two of us are doing master´s studies and the rest are doing BBA`s. We are IT, Media Engineering and…

  • How to make drinking water cool

    I’ve always liked challenges and when I learnt that Laurea Leppävaara will be hosting the Global Service Jam in February 2016 I decided to take part. So far, I’ve been pretty much a novice in service design, but I like the idea of “learning by doing”, which is a key element of service design and…

  • Rapid video prototyping

    Prototypes are essential for many design processes. There are prototypes, and experience prototypes. While a prototype aims at building the thing right, an experience prototype aims at building the right thing. From product design point of view, experience prototypes can be created as rapidly as within hours, whereas prototypes usually require weeks to be completed.…