Category: SID methods
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10 Days to Make a Change — What I Learned from the Cross-European Virtual Hackathon
Using design and online collaboration to address challenges as a result of global COVID-19 outbreak As in spring 2020 we were experiencing nearly a global lockdown, I was searching for opportunities to collaborate with others virtually and contribute to the vast societal challenges that were taken place. After worrying news related to pandemic, I felt…
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The Age of the Customer
We live in a world where customers can demand more from companies by taking advantage of various digital channels. It is now the consumers who have the power to force companies to react and change. Companies that fail to understand this new reality will be out of business quicker than ever. This was the main…
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Overnight digital transformation – virtual facilitation to the rescue?
The sudden push for digital transformation has been challenging for many industries and virtual facilitation skills are increasingly more useful in this new reality.
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The future belongs to those who prepare for it today – Malcolm X
Wouldn’t it be great to know what the future holds for us? Particularly in the difficult times we are currently living, it’s easy to wish we’d know what the world looks like in six months or a year. This of course isn’t possible, but futures thinking provides a framework for us to foresee what possible…
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What if… organizations could prepare for uncertainty?
What if an organization would know what are the pain points of its future customers, which are emerging competitors and partners, what type of ecosystems organization should be part of, what type of legal, social or political issues are arising, what is going to be next industrial trend, how to disrupt the industry? “What if”…
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My first touch with design thinking and why it was so difficult to write about it
The journey of writing this blog post I have written this blog post so many times and felt so insecure and confused what to write about. The assignment for the Design Thinking course was to read couple of articles and books and reflect on your own learnings. Over and over again, I have read my…
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The power of “playing with hands” in Design Thinking
I have been thinking about writing this article for so long that I haven’t yet found a proper start. I guess my fear of failing has been always too high in my personality, too many expectations about myself and from others and my natural inclination for perfection hasn’t really helped me in the past. In…
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What is Design Thinking and how to “design think”?
Modern world possesses bigger challenges and more complex problems with people in the centre. To tackle these and come up with a creative solution, we need to use an explorative approach such as Design Thinking to innovate and solve these problems. I was familiarized to Design Thinking when I attended a course led by Katja…
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Design Thinking and Business – the Yin and Yang !
In 1960, a MIT professor had found the fundamental mechanism of deterministic chaos, where one variable could have profound impact on the outcome of an entire system. This was the “butterfly effect”. This method was used in weather forecasting based on past and present data points. Similar, to what we are doing in business. Our…
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Design Thinking process activated!
I realized some time ago that service design is the key issue to improve and develop processes and customer satisfaction. After I found this definition and concept, it felt that different pieces found their places – I love developing customer experience and always try my best in understanding and identifying customer needs. I was thinking…
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