Category: SID methods

  • Failures are possibilities

    Me and 27 other students were privileged to start the Service Innovation and Design Master’s program last September in Laurea University of Applied Sciences. Our first course was about Design Thinking held by Katja Tschimmel a Design professor and an entrepreneur, and Gijs van Wulfen the writer of the excellent book “The Innovation Expedition”. How many things…

  • Work and play – a possible combination?

    I have always been puzzled by my somewhat selective memory. It seems that for exams at the University I was always able to remember the way the page looked, instead of the text that I should have remembered since I read the book. So, after a lot of trial and error I have come to…

  • “Doing things differently” or “Doing different things”.

    Innovation can either be doing things differently, or doing different things. Within the field of innovation people are now doing a lot of different things, but I would say its only done a little differently when speaking about areas such as “Employee driven innovation, “Service innovation”, “Sustainable innovation”, “Social innovation” and so on. This can…

  • To Facilitate or to Innovate?

    It wasn’t any given normal day it was the very second day for the Service Innovation and Design studies at Laurea. We’re all gathered up in our class room. Our lecturers and facilitators Gijs van Wulfen and Prof. Katja Tschimmel for this two day’s Design Thinking course were presented to us. Unlike normally lecturers would…

  • The Rabbit Hole of Design Thinking

    Professor and researcher Katja Tschimmel and ideation facilitator Gijs van Wulfen showed us where the Rabbit Hole of Design Thinking is. So I also jumped in it, dug together with fellows hands on for two full days – and we are still digging. The more we explore, the more we find. This post is about what…

  • Besign Thinking: A simple framework for incorporating “Design Thinking” into the traditional “Business Thinking” for innovation!

    Ever since I got introduced to the concept of Design Thinking, I had this feeling that this could be a game changer for how we do our business innovations. In a nutshell, because it starts with the customer as sole for finding innovations. This may be obvious for anyone knowing about Design Thinking fundamentals, but…

  • The amazing journey started

    A new journey started on 12 September 2013! It won’t be a lonely journey as we have a great crew with different backgrounds and stories. It was really nice to meet my classmates and start the program together. We come from different countries and work in different industries. I believe that it will be very interesting as we…

  • First step: backwards

    It was the morning of our second school day at Laurea, and the coffee line was long. We sat in the cafe with a classmate and watched the line getting longer and longer. In a few minutes, we had come up with a solution to improve the situation. Or so we thought. When our first…

  • Measuring Services – A Book Review

    – DO YOUR MATH! “Service Design: From Insight to Implementation” by Andy Polaine, Lavrans Loevlie and Ben Reason (2013 Rosenfeld Media) is a positively different service design book, whereas this – rather loose – book review is written as an extra assignment of the course New Service Development by Tiia-Marina Tuominen de Sousa e Silva…

  • The Power of Objectives – Gov Jam 2013

    I participated in the first Global Governmental Jam that was held in the fancy ICT House (pics in the end of post) in Turku on the 5th and 6th of June. The idea of the service jams was familiar to me: we were supposed to create as many prototypes of new (public) services as possible in 48 hours. The jams…