Category: SID methods

  • Design Thinking – what does it take in complex environments?

    Move over ‘innovation’; move over ‘agile’ and ‘lean’. ‘Design thinking’ is the new buzzword in town. Ok, so it’s not actually that new. As Katja Tschimmel and Mariana Valenca explained during our first class in the SID programme, you can trace the concept back to the design methods movement of the 60s and 70s –…

  • Sometimes you win, sometimes you learn

    What is Design Thinking (DT)? In the beginning DT was used to improve designers thinking abilities and mental strategies. Now it has evolved into a complex thinking process of conceiving new realities, culture fields and methods into business innovation. It offers new models of processes and toolkits for different contexts to improve, accelerate and visualize every creative process in organizational…

  • Playfull innovation

    Play has evolved as an advantageous and necessary aspect of behaviour. Why is it then that we so often leave it on other side of the office door? (Michlewski & Buchanan, 2016) The power of Design Thinking Design Thinking is as a creative way of thinking which leads to transformation and evolution of new forms…

  • My Service Design day 19.5.2016

    CASE OP / 9.15 am – 10.45am Thursday 19th of May I participated OP Bank´s service design 90 minutes seminar at Radisson Blu Hotel in Kamppi. Harri Nieminen introduced us the world of OP and their new strategy behind OP´s customer service. OP has almost 180 banks all over the Finland. They also offer services…

  • Rapid video prototyping

    Prototypes are essential for many design processes. There are prototypes, and experience prototypes. While a prototype aims at building the thing right, an experience prototype aims at building the right thing. From product design point of view, experience prototypes can be created as rapidly as within hours, whereas prototypes usually require weeks to be completed.…

  • Hackathon / Day 3

    Service Design Hackathon -Day 3. (30.1.2016) It is Saturday morning and everyone in our group seems to be in need of strong coffee. Last night we ended up asking “why”, today we will give an answer; who do we want our customer to become. In today´s agenda we have one more interview and by the…

  • Hackathon / Day 2

    Service Design Hackathon, Day 2. (29.1.2016) Friday night after work at 6.pm, raining outside, it is no more real winter outside. I must turn my head in to creative gear. These were the first thoughts on that night before the game of Kiinteistömaailma Hackathon started again. Homework was completed, which was to think: “Home service…

  • The CLUMSY Manifesto

    This text is about not only looking at design from the perspective of care, but also about reclaiming agility for what it actually is. Too often, “failing fast”, “failing early” and “failing often” are nowadays applied as excuses for not thinking things through, rather than as actual design agility where iterations improve the service being developed,…

  • HOW TO GET EVERYONE IN THE ORGANISATION WORK TOWARDS CUSTOMER CENTRICITY?

    Service Design Network Finland held the second Business Meet-Up event which was hosted by Nordea, one of the largest banks in Northern Europe with 10 million customers (of which 4.6 million are also e-customers), 1,100 branch offices and 29,000 employees, in its permises on Keskuskatu, Helsinki. Representives from different companies, agencies, state administration offices took…

  • Solve problems – with empathy

    “Empathy is the mental habit that moves us beyond thinking of people as laboratory rats or standard deviations.” (Change by design, p49, Tim Brown, 2009)   With these strong words Tim Brown, CEO and president of IDEO probably the world’s best known design company emphasises the importance of empathy in design. The distinction Brown believes…