Category: SID methods

  • Start of a journey in service design

    Reading time: 5 minutes. Written by Joonas Koski As I walked through the doors of Laurea UAS for our first contact session I was both nervous and exited at the same time. I wasn’t really sure what to expect, how would we be learning to be creative. I had read about Learn By Doing teaching…

  • How to empower creative confidence in others?

    ” Creative confidence is like a muscle—it can be strengthened and nurtured through effort and experience.” (David Kelley) Anyone can be creative. Creativity is our most powerful resource as human. The key factor that I learned over the two-day workshop of Design thinking at Laurea (2nd-3rd September 2016) was that, being creative means unleashing your mind.…

  • The cornerstones of service design

    Markus Torkkeli Today, the services are more important than ever. They represent majority of the GNP’s of developed countries and there is huge potential in them to be developed, digitalized, scaled and sold. Let’s take second hand electronics as an example. In one look at tori.fi one can see that there are over 5000 second…

  • To creativity and beyond

    If I had only one word to describe the two days I spent with Katja Tschimmel and Mariana Valenca on September 2nd and 3rd 2016 at Laurea Leppävaara, it would be creativity. There are, of course, other possible options as well, like innovative and colorful to name a few, but if I was to choose…

  • Design Thinking – from brain errors to innovations

    Have you ever been in a situation when you know your business isn’t going as smoothly as it should? You know that something should be done but you don’t know where to start or can’t identify the business problems or the customers’ needs? How do you feel about failure as a part of innovating? Have…

  • Design Thinking – Divergence and Convergence supported with Visualisation

    My first touch to study Customer Centered Service Design was 2 days Design Thinking class. I have a background in Human Computer Interaction design and Usability testing so I had rough idea what the design thinking could be even though I completely lack the Service background. For me user centered design process has always roughly…

  • Feel the Energy of Shaking Minds

    We had pleasure to participate on two day design thinking (DT) study module. These days were full of innovative thinking instructed by two lovely ladies from Portugal; Dr. Katja Tschimmel (Design Professor, ESAD Portugal, developer of DT model EVOLUTION 6² ) and Mariana Valenca (Lecturer in Design thinking, ESAD Portugal). They started with introducing some…

  • My first contact with Design Thinking in practice –a mixture of inspiration, excitement and a big helping of confusion.

    A short description of a Design Thinking learning project at Laurea University of Applied Sciences in September 2016. Plus some thoughts on my first contact with an innovation process in Service Design.

  • Design Thinking – just another buzzword?

    Nowadays service design is a hot topic everywhere. What is behind the word design, that gets easily associated with luxury and high price. How is it linked with building better services?  Little ironically to the association, the roots of design lay firmly on the ground of functionality, simplicity and purpose. In the book Design Thinking…

  • Wicked change becomes beloved change with design thinking? 

    According to many different sources of research and field analysis from various companies we are fast moving away from product centricity to customer centricity, from company internal process oriented approach to organizing company’s functions by customer touch points or customer journey maps. This change from product driven business models to customer value-centric business models is…