Category: SID methods

  • Design Thinking –and quite a lot of doing

    Throw-back Saturday. Sitting by my lap-top trying to find ways and words to describe my thoughts on last weekends’ Design Thinking -course. What are main learnings I took home from the weekend and what are the ideas I still carry with me after getting familiar with the recommended literature* on the topic? I grouped the…

  • Let´s be creative!

    Design Thinking Design thinking is one of the biggest trends on service business industry and Katja Tschimmel (2012) defines it as a game changer to different industries. Tschimmel sees it as a new way of thinking which can lead to innovative new ideas.  I didn’t have any huge expectations for this course, because I wasn’t…

  • Killing the Inner Critic – How Logic Can Destroy the Design Thinking Process

    Let’s start with a thought experiment. You have been working in the same job for years and now you are tasked with creating a new service for your customers. Where do you start? Probably where you already are. Your first ideas are what have always been done and how to improve them, but only slightly.…

  • Citizen participation model and game by City of Helsinki

    Service designers and City of Helsinki employees have developed a new model for citizen participation. One model application is a game that the city service teams, for example in libraries or in health stations, play in order to plan how to increase the participation of their clients. The goal of Helsinki is to become the…

  • Dog fur mittens?

    What does the customer of tomorrow want? I was at the launch of futurist Elina Hiltunen’s new book and petification was the morning’s first consumer trend. Elina identifies and explains 18 consumer trends that can have an impact on you, me and on different businesses through us. The trends already exist – it’s a question…

  • NBF16 – my takeaways

    Last year I attended Nordic Business Forum 2015 thru the live stream and it was an amazing experience. I was so stoked that had to buy a NBF16 seminar pass right away –  I wanted to experience it physically, to hear the keynote speakers live, meet people and be part of the buzz. Now, after digesting…

  • Design thinking as a magic wand for trainers and innovators. Role of facilitation.

    by Katarzyna Młynarczyk   Don’t oversimplify design thinking What a challenge! – that was the strongest, eye-opener thought during my first Jam (over 3 years ago). I found myself as a trainer (future facilitator) and member of a team. In that moment I understood design thinking as process divided into couple of basic stages fulfilled…

  • Design Thinking, new superpower?

    World is changing faster than ever before. Businesses are facing more and more complex issues. Management models from the days of Industrial Revolution are not so useful in the fast-moving world of today. No businesses are safe from change as world is going digital. Think about Uber and Airbnb. We want more, when we want,…

  • Hi, is there anyone who likes yellow color and apple juice?

    “Hi, my name is Lisa and I’ve started to study Service Innovation and Design at the Laurea University of Applied Sciences.” Lisa is walking in a lobby and sees other students. “Hi guys, is there anyone who likes yellow color and drinks apple juice?” “Hi Lisa, we’re also students in SID program and we’re happy…

  • Will Design Thinking disrupt Education?

    Chances are if you didn’t go to design school (or don’t have a career in design) you believe you have absolutely no clue what Design Thinking is. But when one starts analysing how they create solutions, they are likely to recognise similarities with this now superpop method. Innovation by Design Thinking follows patterns similar to…