Category: Design Thinking

  • Sometimes you win, sometimes you learn

    What is Design Thinking (DT)? In the beginning DT was used to improve designers thinking abilities and mental strategies. Now it has evolved into a complex thinking process of conceiving new realities, culture fields and methods into business innovation. It offers new models of processes and toolkits for different contexts to improve, accelerate and visualize every creative process in organizational…

  • Playfull innovation

    Play has evolved as an advantageous and necessary aspect of behaviour. Why is it then that we so often leave it on other side of the office door? (Michlewski & Buchanan, 2016) The power of Design Thinking Design Thinking is as a creative way of thinking which leads to transformation and evolution of new forms…

  • My Service Design day 19.5.2016

    CASE OP / 9.15 am – 10.45am Thursday 19th of May I participated OP Bank´s service design 90 minutes seminar at Radisson Blu Hotel in Kamppi. Harri Nieminen introduced us the world of OP and their new strategy behind OP´s customer service. OP has almost 180 banks all over the Finland. They also offer services…

  • The CLUMSY Manifesto

    This text is about not only looking at design from the perspective of care, but also about reclaiming agility for what it actually is. Too often, “failing fast”, “failing early” and “failing often” are nowadays applied as excuses for not thinking things through, rather than as actual design agility where iterations improve the service being developed,…

  • HOW TO GET EVERYONE IN THE ORGANISATION WORK TOWARDS CUSTOMER CENTRICITY?

    Service Design Network Finland held the second Business Meet-Up event which was hosted by Nordea, one of the largest banks in Northern Europe with 10 million customers (of which 4.6 million are also e-customers), 1,100 branch offices and 29,000 employees, in its permises on Keskuskatu, Helsinki. Representives from different companies, agencies, state administration offices took…

  • Solve problems – with empathy

    “Empathy is the mental habit that moves us beyond thinking of people as laboratory rats or standard deviations.” (Change by design, p49, Tim Brown, 2009)   With these strong words Tim Brown, CEO and president of IDEO probably the world’s best known design company emphasises the importance of empathy in design. The distinction Brown believes…

  • Collectively ‘Thinking Design’

    ..my experience.. Starting studies after a decade…years of work life and now back again to a student life! Was not sure what to expect and get from the SID master’s program starting on the morning of 4th September 2015 with ‘Design Thinking’ A very exciting day to begin, students around full of inspiration, motivated, energized…

  • Think Aloud – Design Think

    Designing a new service concept is a team effort. There are several well known Design Thinking methods that guide through the design process leading to innovation – for example IDEO’s 3I model (2008) and British Design Council’s Double Diamond (2005) to mention two. But how can we make sure everyone’s ideas are being heard during…

  • Digitalization has to be lead in organizations – but how?

    On 30th September I had the chance to participate an event organized by PRY (Projektiyhdistys ), which is the local Finnish association belonging to IPMA (International Project Management Association). IPMA is known for its project management certification system. The purpose of this theme event of digitalization was to get introduced to methods and lessons that can…

  • There are two I’s in Service Design

    Original designers are set apart from the others on how well they can use previous and varied experience in creating something new. These designers also usually have a curiosity about the surrounding world, they keep wondering why are things the way they are and how could they be better. What sets apart a designer from…