Category: Design Thinking

  • Design Thinking – from brain errors to innovations

    Have you ever been in a situation when you know your business isn’t going as smoothly as it should? You know that something should be done but you don’t know where to start or can’t identify the business problems or the customers’ needs? How do you feel about failure as a part of innovating? Have…

  • Design Thinking – Divergence and Convergence supported with Visualisation

    My first touch to study Customer Centered Service Design was 2 days Design Thinking class. I have a background in Human Computer Interaction design and Usability testing so I had rough idea what the design thinking could be even though I completely lack the Service background. For me user centered design process has always roughly…

  • Feel the Energy of Shaking Minds

    We had pleasure to participate on two day design thinking (DT) study module. These days were full of innovative thinking instructed by two lovely ladies from Portugal; Dr. Katja Tschimmel (Design Professor, ESAD Portugal, developer of DT model EVOLUTION 6² ) and Mariana Valenca (Lecturer in Design thinking, ESAD Portugal). They started with introducing some…

  • My first contact with Design Thinking in practice –a mixture of inspiration, excitement and a big helping of confusion.

    A short description of a Design Thinking learning project at Laurea University of Applied Sciences in September 2016. Plus some thoughts on my first contact with an innovation process in Service Design.

  • Design Thinking – just another buzzword?

    Nowadays service design is a hot topic everywhere. What is behind the word design, that gets easily associated with luxury and high price. How is it linked with building better services?  Little ironically to the association, the roots of design lay firmly on the ground of functionality, simplicity and purpose. In the book Design Thinking…

  • Wicked change becomes beloved change with design thinking? 

    According to many different sources of research and field analysis from various companies we are fast moving away from product centricity to customer centricity, from company internal process oriented approach to organizing company’s functions by customer touch points or customer journey maps. This change from product driven business models to customer value-centric business models is…

  • Design Thinking – what does it take in complex environments?

    Move over ‘innovation’; move over ‘agile’ and ‘lean’. ‘Design thinking’ is the new buzzword in town. Ok, so it’s not actually that new. As Katja Tschimmel and Mariana Valenca explained during our first class in the SID programme, you can trace the concept back to the design methods movement of the 60s and 70s –…

  • Sometimes you win, sometimes you learn

    What is Design Thinking (DT)? In the beginning DT was used to improve designers thinking abilities and mental strategies. Now it has evolved into a complex thinking process of conceiving new realities, culture fields and methods into business innovation. It offers new models of processes and toolkits for different contexts to improve, accelerate and visualize every creative process in organizational…

  • Playfull innovation

    Play has evolved as an advantageous and necessary aspect of behaviour. Why is it then that we so often leave it on other side of the office door? (Michlewski & Buchanan, 2016) The power of Design Thinking Design Thinking is as a creative way of thinking which leads to transformation and evolution of new forms…

  • My Service Design day 19.5.2016

    CASE OP / 9.15 am – 10.45am Thursday 19th of May I participated OP Bank´s service design 90 minutes seminar at Radisson Blu Hotel in Kamppi. Harri Nieminen introduced us the world of OP and their new strategy behind OP´s customer service. OP has almost 180 banks all over the Finland. They also offer services…