Category: Service Design literature

  • Modern Practical tools of Design Thinking

    Last weekend I have participated in Design thinking course which motivates me to share my thoughts about my learning in this course and related material. Design acts as the facilitator for innovation processes but during last decade design thinking(DT) gains great appreciation from research communities but also from all organizational sectors of the world. Many…

  • Future of Service Design – does it exist?

    Ever thought about this? Is service design just one ism, which comes like a wave: First small, getting strong and then fading away. When reaching the end of its existing curve, the ism is so worn out that no-one even wants to hear the words “service design”. Aalto University Executive Education arranged on the 1st…

  • Embrace the mess!

    Design Thinking – the challenge in daring to embrace the mess of non linear thinking. I am quite new to the field of service design and the tools used in Design Thinking are not yet that familiar to me. Hence I didn’t really know what to expect from the first contact session at SID. I…

  • Unleash Your Inner Beast

    Be empathetic, gather courage and nurture creativity to make Breakthroughs. I would like to Thank our energetic lecturer Katja Tschimmel for sharing her knowledge and experiences on Design Thinking. Thank to Virpi Kaartti for providing great support during the Study and Thank to all my fellow students for such an amazing ongoing experience.  This blog is…

  • Design Thinking big bang!

    “Here was a curious thing. My friend’s instinct told him the North End was a good place, and his social statistics confirmed it. But everything he had learned as a physical planner about what is good for people and good for cities neighbourhoods, everything that made him an expert, told him the North End had…

  • Design Thinking : Creating New Value by Humanization

    Business today is about emotions, wants and wishes. The traditional role of business management has been to ensure the efficiency of use of resources. The world has changed, and customers don’t settle to the cheapest and most practical products and services anymore. As we already have almost everything we actually need, we are now increasingly seeking…

  • Revisiting Design Thinking

    Revisiting Design Thinking

    In autumn 2009 Tim Brown published his influential book ‘Change by Design’, an introduction to Design Thinking for business leaders. Shortly thereafter, in early 2010, I read it for the first time while studying in a post-graduate course at the HPI School of Design Thinking. Now, five years later, I am studying Design Thinking again…

  • Design Thinking, the secret of business innovation

    Remember that feeling of inadequacy in art class at school for ‘not being creative enough’? I do. To this day I’ve thought that I’m simply not cut out for being creative. And then, about a month ago while attending Katja Tschimmel and Mariana Valenca’s course, I finally realised I too can be creative. That’s when…

  • Playing with Legos®

    On a recent FaceTime session with my five-year-old niece I was proud to report that I played with Legos at school this week. Yeah, my school is pretty cool. Since then, I have been left wondering what it means that a five-year-old identifies with my day while I am still left struggling to convince some…

  • Young designer from Norway, experiments with using visualization tools and methods from service design thinking, to enhance engagement of previous prisoners and troubled youth

    Young designer from Norway, experiments with using visualization tools and methods from service design thinking, to enhance engagement of previous prisoners and troubled youth

    Caroline Chaffin, a Norwegian student who is about to graduate with an MBA degree in Service Innovation and Design, wanted to do something different for her Master thesis. With a previous background from Healthcare and Social entrepreneurship, she wanted to find a case company with a social purpose, which allowed her to work close with…