Category: SID literature
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We Are the New Design Thinkers!
“How many of you consider yourselves as design thinkers?” asked our guest lecturer Gijs van Wulfen (Innovation Consultant and founder of FORTH Innovation method) when our SID 2014 group started the Design Thinking course. Not so many hands rose at that point, I was certainly hesitating. However, we were soon about to learn what Design…
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Attitude matters in lean thinking: learn to fail fast for success!
“Focus on the problem, not solution. You cannot quantify your way to the big max.” – Ola Sundell I still remember when ‘lean’ was a buzzword in manufacturing industry years and years ago. Lean concept was originally based on production process optimisation principles invented in Toyota for automotive industry back in early seventies. Now the…
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Innovation in perspective
In our first contact session with Gijs van Wulfen and Katja Tschimmel, we experienced a lightning version of an innovation process with Design Thinking: 2 days, not even 14 hours of work. And I’ve been wondering… What about real-life innovation? Can you expect to find a great brand new solution in just a couple of…
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Measuring Services – A Book Review
– DO YOUR MATH! “Service Design: From Insight to Implementation” by Andy Polaine, Lavrans Loevlie and Ben Reason (2013 Rosenfeld Media) is a positively different service design book, whereas this – rather loose – book review is written as an extra assignment of the course New Service Development by Tiia-Marina Tuominen de Sousa e Silva…
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Innovation and Development Activities in Professional Service Firms – a Role Structure Perspective, doctoral dissertation by Tiina Tuominen
By Riku Seppälä I attended the public defence of Tiina Tuominen’s doctoral dissertation at Aalto University in Otaniemi, Espoo on 22nd February. Title of her thesis is Innovation and development activities in professional service firms- a role structure perspective. The thesis can be found here: http://otalib.aalto.fi/en/collections/e-publications/dissertations/
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Organizing Service Operations in Manufacturing – Doctoral dissertation by Taija Turunen
The service marketing literature is full of examples about servitization of products. How companies like Rolls Royce, KONE, IBM and many others have turned the game around by servitizing the traditional product oriented business. The literature has been evolving from product-related services to service orientation and new services development as areas of exploration for manufacturers. Recently…
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Service design case study: how to turn customer challenges into new service offerings
Author: Tuomas Suominen, tuomas.suominen@kaakelikeskus.fi In this blog post, I present how you can turn your customers challenges into new service offerings. The most crucial thing is to gather as much information as you can about your service users daily tasks. In this case study, this was done by interviewing clients. You can be surprised how…
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Book Review: Fast Strategy by Yves Doz & Mikko Kosonen
1 Fostering Strategic Agility Sharpening strategic sensitivity, building collective commitment and enabling resource fluidity are major guides to strategic agility. They give insight on all that need to be done to ensure that strategies are implemented to yield positive results. Sensitivity of organizations to changes around them is not enough to make them have a…
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Toolbox for growth and innovation – the outcome-driven innovation process
The author challenges traditional ways of gathering information for innovation in products and services. In this book, Ulwick introduces an outcome-driven innovation process, which he presents as new and productive. The book has a refreshing point of view on customer involvement and distribution of work between customers and experts. It is important to know precisely…
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