Category: Service Design events
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WELL DESIGNED BUSINESS
How well your business adapts to changes? The world is in constant change. Design knowledge is a vital competence in making companies ready to face changes in their environment. Design`s starting point should always be customers and their needs. Design thinking helps forecast the future and develop organization`s operations to be more flexible, resilient and…
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Service Design Capabilities
Does possessing service design tools make you automatically a service designer? Or does a person need to have special capabilities in order to be a service designer? This question was examined by Nicola Morelli, Professor of university of Aalborg, Denmark, and co-writer of a recently published book called “Service Design capabilities” in a workshop that…
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Megatrends and the future of work
Work changes, as it always has After living for the past year and half in unnormal circumstances, the whole world is asking the same question;” what is the new normal and has the work changed permanently and how?” No one has a crystal ball to give the answer, but there are some tools in our…
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Waste does not exist
Many companies are facing the challenge of changing their linear business into a circular one. How to do that and at the same time gain more customers, loyal to your business? How to make this necessary change into a win-win situation for all stakeholders? And the bottom line: how to make sustainability into profitable business?…
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Panel Discussion: Design Thinking – a tool to create and develop better services
Fraktio, a Finnish company crafting state of the art web applications, arranged an online panel discussion where five designers explained and analyzed Design Thinking principles.
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Let’s play!
In service design you stumble sooner or later in the use of Legos. They can be used in many different ways and stages. In Global CX 2020 Day which themes this year were CHANGE, Transformation and Future of CX, one of the keynote speakers Sirte Pihlaja, CX/EX advisor, community creator and global #1 best-selling author…
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A cocktail of childish playing and academic research
Collaboration and direct engagement were the key words when two distinguished service designer specialists discussed the use of creative practices in designing sustainable futures. This inspirational talk was organized by Design Club, on 23rd September 2020. Associate professor Tuuli Mattelmäki from Aalto University gave an overview of an EU-supported project Creative Practices for Transformational Futures (CreaTures)…
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Designers as political changemakers
What are the commonly stated wicked problems and what can we do about them? A common denominator for the so-called wicked problems is that they all have complex connections to multiple sectors of human societies and they cannot be solved easily, if at all. Wicked problem can also be a problem whose complexity means that…
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Wicked, wicked problems
New study in the field of service design! Mari Suoheimo’s doctoral examination was held on 18th of September in the University of Lapland. The opponent was professor Mikko Koria from Loughborough University London and thesis supervisor was professor Kaarina Määttä. First Suoheimo introduced us to complex and simple problems and made some examples of them. A…
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Playfulness creates savings
I participated on the 23th of September in Helsinki Design Week’s Aalto University’s Design club online talk “Creative practices for transformational futures” with Tuuli Mattelmäki, associate Professor and Head of department of Design in Aalto and Zaynep Falay a Partner in Hellon design agency, that does collaboration with Aalto University. They were talking about their…
