Category: SID events

  • AI and Service Design

    What is the first thing that comes to your mind when you think of AI? Robots? Data breach? Self-driving cars? There are as many thoughts about AI as there are definitions. It really depends on who you ask. However, in this blog I won’t go over what it is or isn’t but rather how we…

  • Is There Such A Thing As Too Much Empathy?

    Disclaimer:  These thoughts, opinions, and observations are mine, and mine alone.  They are not the thoughts of my fellow Dash team members, only myself.  I recently had the immense pleasure of participating in the 2019 Dash Hackathon in Helsinki (organized by the Aalto Entrepreneurship Society – “Aaltoes”) which is the largest design hackathon in Europe. …

  • Participation, participation, participation!

    Conference: People-Driven City 2019 27th of September, in Dipoli Aalto University, Otaniemi Espoo In the end of September, I had an opportunity to participate in an interesting conference, People-Driven City 2019. It was the main conference of Lähiöfest – festival of neighborhoods and this was the second time the conference has been arranged. Conference gathers…

  • Sustainable Development Goals: this is the Service Design we need!

    In middle September I took part at the Global Goals JAM Berlin, a 2-day series of small design sprints where attendees were asked to work on local challenges – co-created with local community and industries – related to one or more of the the UN’s Sustainable Development Goals. History pills – What are these Global…

  • Data Gives Insights, Design Gives Solutions

    The New Buzz Word “Data driven design” has become some what of a buzz word because data is considered to be the new oil. However, many companies struggle to figure out how to take advantage of data and so to speak “strike gold”. At the Service Design Network event: Data Driven Design, two companies K…

  • Service Development at Finavia

    Last Monday I participated in a company visit to Finavia organized by Ompeluseuran palvelumuotoilijat, a networking group for people who identify themselves as women. The event was hosted by Katariina Kovanen-Piippo, Digital Service Designer, the first and currently only service designer at Finavia and Terhi Aho, Ecommerce Manager, Digitalisation Program. Kovanen-Piippo and Aho shared how…

  • Habitare must listen to its users

    Habitare 2019 is an interesting convention, but overall it could be so much more. A convention is a service and I approached this furniture, interiors, and product design event with a service design perspective. I was actively looking out for mentions of service design and observing what the experience of being a participant at the…

  • The Four Joys of Taking Part in a Book Club

    1. Join a Book Club and Actually Finish Reading a Book on Your Reading List Case in point: Ever since I heard about the much buzzed about Palvelumuotoilun bisneskirja (The Service Design Business Book), I was eager to get my hands on it. Needless to say, I never got around it. It wasn’t until I…

  • Business Design- An Uncharted Journey to the Future

    Dash Talks hosted the event “Design + Business” where three professional business designers came to speak about the challenges and value of design thinking in the world of business.  Hanne Nissinen from OP, Jaakko Luomaranta from Palmu/Solita, and Petteri Kolinen from Design Forum Finland came to share their personal journeys and observations of not only…

  • Design Thinking – the bridge between the problem and solution

    I had a chance to attend a two-day intensive course called `Unlocking the Secrets of Service Design´ offered by CityDrivers. The trainers were Dr. Niels Billou and Adil Mansouri who are experts on Design Thinking and innovation. Both trainers created very energetic and enthusiastic environment that helped us, participants, to get excited about the two-day…