Category: SID events
-
Service Jam 2013 Helsinki – Team Work Challenge
Service Jam is about designing and developing services. The goal is to develop a service in 48 hours. The time frame is surely a limitation, but the biggest challenge is to work as a team and to keep the ball rolling. Basically, the challenge is to keep rolling that ball together to the same direction.…
-
Service design breakfast, case omaMehiläinen
by Riku Seppälä Service design breakfast at Aalto University I attended the service design breakfast on March 13th as part of the current topics course. These morning sessions are hosted by Aalto University and Startup Sauna. This morning’s case was about Mehiläinen (a big Finnish private health care provider) and their service design partner, Idean (a…
-
Design (f)or Value in Service Business?
© SID Seminar illustration by Jane Vita The 5th annual Service Innovation and Design seminar was held on the 14th of March in Laurea Leppävaara, Espoo. The focus of this year’s seminar was continuous value creation for customers. The seminar was also the closing seminar of TEKES funded projects CoCo and ServChange carried out together by Laurea…
-
Experiences from the 5th Annual SID Seminar
The 5th Annual Service Innovation and Design Seminar was held on March 14th 2013 at Laurea Leppävaara. Almost 200 participants with different backgrounds shared this day by learning and discussing how to create more value with customers. Morning keynote sessions: Co-creating value with customers Customers need to be involved in service design process, explained Nicholas Ink, co-author of…
-
Why should you participate in the next Global Service Jam?
Read carefully the content below and check with your own eyes “Why you should participate in the next Global Service Jam” and if you have participated before, please let’s us know your experience and/or comment what you think about my experience afterwards. Global Service Jam The idea of the Global Service Jam is to create in 48…
-
Innovation and Development Activities in Professional Service Firms – a Role Structure Perspective, doctoral dissertation by Tiina Tuominen
By Riku Seppälä I attended the public defence of Tiina Tuominen’s doctoral dissertation at Aalto University in Otaniemi, Espoo on 22nd February. Title of her thesis is Innovation and development activities in professional service firms- a role structure perspective. The thesis can be found here: http://otalib.aalto.fi/en/collections/e-publications/dissertations/
-
Organizing Service Operations in Manufacturing – Doctoral dissertation by Taija Turunen
The service marketing literature is full of examples about servitization of products. How companies like Rolls Royce, KONE, IBM and many others have turned the game around by servitizing the traditional product oriented business. The literature has been evolving from product-related services to service orientation and new services development as areas of exploration for manufacturers. Recently…
-
Facilitating an awesome ideation workshop
“Service design cannot be learnt by reading, but through practice” described Marc Stickdorn, co-author of the black book “This is Service Design: Basics, Tools Cases” (2011). Marc Stickdorn held three days intensive service design workshop for Laurea SID Master of Business Administration students. Workshop focused on how to facilitate service design ideation workshops. This blog post…
-
Service Design Breakfast #7, Reima Rönnholm, Palmu Inc.
Figure 1. How to Fail in Service Design, Palmu 2012 The last Service Design Breakfast was not about digital design, but more human-centric services. Reima Rönnholm started his presentation by asking everyone if they have already failed in anything this week or this day. Failing isn’t really fun, but what can we learn from failing? Reima quoted…
You must be logged in to post a comment.