Category: SID events

  • Make us simple, please

    When you have an organization with 11 faculties with 24 departments, 8500 employees, 35000 students, 137 IT-systems and a very long history of academic independence, what do you do when they ask you to make them simple? Service design agency Palmu faced this assignment and shared their story of a service design project with the…

  • The MindTrek 2013 Experience – 5 Take-Aways for Aspiring Service Designers

    If you have never attended the MindTrek Festival I do advice you to do so. This year they promised this: ”International three-day forum about the future of tech, knowledge and media. Expand your mind, step into the conversation and share the experience with like-minded”. Sounds pretty cool don’t you think! This was my third time. I…

  • Design day from the designers to the designers

    I participated in the Reaktor’s first Design day on 3rd of October in Helsinki and it took place in event center Telakka. Reaktor is a Finnish design & software house. Design day was great opportunity for me to learn and to share ideas with other participants. The whole event was very inspirational and energetic and I…

  • Doing micro and then macro

    Mikko Jäppinen and Heikki Savonen, service designers from service design company Palmu Inc (along with Pasi Sihvonen from University of Helsinki) presented their latest project: “University of Helsinki, make us simple, please?” in Service design breakfast event in Start-up Sauna in Espoo, Finland. University of Helsinki had hired (after a public tender) Palmu to redesign their…

  • Responsive UX design by CGI Finland

    CGI (former Logica) provided a half day workshop / get-together for some Finnair and CGI staff in Finnair’s premises on Friday 30 September. They had invited their own service designer (UX Lead) Markku Myllylahti to explain about service design and some projects where they had used service innovation and UX design methods. In presentation itself…

  • What does social activism mean in service design context?

    Background: Service as a form of social interaction Anna Meroni, Assistant Professor of Service and Strategic Design at Politecnico di Milano, visited Aalto University on 10 September 2013 at Service Design Goes Public  seminar. Meroni’s main area of interest is social innovation considered in different areas of activity.  Meroni started  her key note speech by…

  • “Drag-on – identity” Experiencing GovJam 2013 at Turku

    HC SVNT DRACONES?? Hä? What? Is that the theme? What that means? First day in Global Government Jam at City of Turku started with lots of question mark in the air – all where totally blown away. We had just introduced through pre-recorded video what GovJam 2013 is going to be and at the end…

  • The Power of Objectives – Gov Jam 2013

    I participated in the first Global Governmental Jam that was held in the fancy ICT House (pics in the end of post) in Turku on the 5th and 6th of June. The idea of the service jams was familiar to me: we were supposed to create as many prototypes of new (public) services as possible in 48 hours. The jams…

  • 5th Service Innovation and Design seminar

    by Riku Seppälä I had the pleasure to attend the 5th annual service innovation and design seminar at Laurea Leppävaara 14th March 2013. This post is a part of Current Topics course unit.

  • 5th Annual Service Innovation & Design Seminar 2013

    What is the role of design in value creation? How do you ensure sustained value creation for all stakeholders? How do you improve your competitive advantage? These were the questions that 5th annual SID seminar wanted to tackle. Seminar concentrated this year especially to continuous value creation for the customer. First keynote speakers Nicholas Ind and…