Category: International conferences

  • Takeaways and reminders from SXC18

    Takeaways and reminders from SXC18

    Service Experience Camp is not just another conference. Thought by service designers, for service designers, it is a 2-day “unconference” whose new edition always tops up the previous ones thanks to an amazing selection of design leaders as speakers, a passionate and proactive audience of practitioners, and a long list of carefully planned details that…

  • Service is the new value. Most interesting case studies from SDN conference (2017)

    Service is the new value. Most interesting case studies from SDN conference (2017)

    Service design is creating a new mindset. After SDN Global Conference in Madrid and case studies of new services we can acknowledge that this specific approach to build organisations and their DNA and offer for customers is spreading the word. In this post I want to show most interesting cases from SDN conference to memorise…

  • Employee experience – same same, but different?

      In the global conference of service design network, held in Madrid last week, theme was service design at scale. Why was employee experience one of the topics that rise into discussions for the first time at this scale? Is employee experience the same as wellbeing of employees? Service design is known to be really…

  • Scaling service design

    Day one of 10th global service design networks conference kicked off today  by a presentation how to scale service design in government and was ended by the afternoon´s breakout sessions concentrated in social innovation and people power. Louise Downe started by going through themes emerged inside the last 10 years in the field of service…

  • ‘People-Driven City’ – Co-creating the City

    Have you ever thought about who owns the city where you live in? That was a striking question for many of us attending ‘People-Driven City’, the international seminar of the urban festival ‘Lähiöfest2017’ (‘Festival for Neighbourhoods’) at the University of Helsinki. Are the owners the ones who have the political power, the businesses, or are…

  • BELT BOOTCAMP NORRKÖPING 2017

    Juha-Pekka Ahvenainen, Markus Alavaikko We were lucky to be part of the winning team at Digital Wellbeing Sprint (DWS) which took place in Metropolia Leppävaara on August 2017. The first price was an opportunity take part in the third Belt Bootcamp on 18-20 September 2017 in Norrköping, Sweden. We were able to send two of…

  • Trendwatching.com Live Trend Event in London

    Some time ago I had the privilege to participate in a massive trend event organized by a trend agency called Trendwatching.com. You might already be familiar with their free online content and monthly briefings (if you are not, check it out!), and in addition to those they provide a subscription based premium service packages and…

  • NBF16 – my takeaways

    Last year I attended Nordic Business Forum 2015 thru the live stream and it was an amazing experience. I was so stoked that had to buy a NBF16 seminar pass right away –  I wanted to experience it physically, to hear the keynote speakers live, meet people and be part of the buzz. Now, after digesting…

  • On digital UX research

    While navigating through our increasingly digital world, we desire smooth journeys and perhaps a few moments of delight. Our digital UX experiences currently range from visiting websites, making online purchases, using all kinds of apps on our phones and wearables around our wrists, to smart televisions and inbuilt car navigation systems. Over the next few…

  • Robot Ethics, Emphatic AI and The Importance of Multiple Perspectives

    In her keynote speech in Interaction16 conference Mrs. Kate Darling from MIT Media Lab opened up a topic of social robotics. She started by reviewing common concerns that humans currently have – that robots will take over the world and eliminate human race. This concern was quickly dismissed by showing the state-of-the-art robots autonomously playing…