Category: SID degree programme

  • Design Thinking, new superpower?

    World is changing faster than ever before. Businesses are facing more and more complex issues. Management models from the days of Industrial Revolution are not so useful in the fast-moving world of today. No businesses are safe from change as world is going digital. Think about Uber and Airbnb. We want more, when we want,…

  • Will Design Thinking disrupt Education?

    Chances are if you didn’t go to design school (or don’t have a career in design) you believe you have absolutely no clue what Design Thinking is. But when one starts analysing how they create solutions, they are likely to recognise similarities with this now superpop method. Innovation by Design Thinking follows patterns similar to…

  • Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Design thinking can help us eliminate extreme poverty, save millions more lives, inform and educate better, promote human rights more widely, and protect much more of the natural world… if funding agencies are willing to accept the same levels of ambiguity and uncertainty that designer must.

  • All I Know Is I Know Nothing

    The Design Thinking method is gaining popularity among companies, entrepreneurs, managers, and universities as a leading way to find better solutions, discover new opportunities and produce the innovations required by the real world of today. During the two-days workshop led by Katja Tschimmel and Mariana Valença at the Laurea University’s Service Innovation and Design course,…

  • Design Thinking big bang!

    “Here was a curious thing. My friend’s instinct told him the North End was a good place, and his social statistics confirmed it. But everything he had learned as a physical planner about what is good for people and good for cities neighbourhoods, everything that made him an expert, told him the North End had…

  • Getting in the mood for Design Thinking

    As far as Design Thinking goes, I must confess to being quite the “newbie”. Having only recently been enlightened to the magical world of service design, innovation and co-creation, I was excited to learn of the many different models that the design thinking world has to offer. Katja Tschimmel describes the similarities and differences of…

  • Digitalising Everything

    On August 18th I had the pleasure to participate in Aalto University’s annual Make it Digital! event. Having visited the event already last year I greatly enjoyed both the event’s and the university’s focus on the Internet of Things – its impact on transforming business models, enhancing customer centricity, and the application of service design were the…

  • How to make drinking water cool

    I’ve always liked challenges and when I learnt that Laurea Leppävaara will be hosting the Global Service Jam in February 2016 I decided to take part. So far, I’ve been pretty much a novice in service design, but I like the idea of “learning by doing”, which is a key element of service design and…

  • On digital UX research

    While navigating through our increasingly digital world, we desire smooth journeys and perhaps a few moments of delight. Our digital UX experiences currently range from visiting websites, making online purchases, using all kinds of apps on our phones and wearables around our wrists, to smart televisions and inbuilt car navigation systems. Over the next few…

  • Why customer experience is important in implementation of digital service channel in B2B area?

    Few days ago I read blog post “Matkalla asiakas­lähtöisyyteen” where Maija Isotalus (2015) from Palmu asked customers of B2B companies providing IT continuous services if they see that there is enough of customer focus in business interactions. The results were very alarming. Only 18% of customers felt that companies having right customer focus. In addition,  only…