Archive by Author | jaanavalli

Living in a bubble

Ever worked in a multidisciplinary team? Everything worked out well, people got along and you achieved amazing results together? Or maybe there were some challenges along the way?

Service Design Network Finland organised an event at Futurice on 14th of March about the power of multidisciplinary teams. In a service design spirit, there was both talking and doing.

We had  several insights from both in-house and agency service design on the topic. Eeva Raita from Futurice was talking about embracing difference in creative team work. People are attracted to similarity. If you’re a designer , you like to hang out with other designers. IT people spend time with other IT people. The problem is that too much cohesion is bad for creativity. Desire for harmony makes people inhibit their pursue of new ideas and strategies. We all live in bubbles and there’s nothing wrong with that. But to be able to work creatively in a multidisciplinary team you need to step out of the bubble. How to do that?

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There was a mini-brainstorming workshop on working with multidisciplinary teams. Each team was brainstorming on challenges they had faced and possible solutions. Almost all teams came up with some kind of game ideas. One idea for example was that the team would play escape room game together. Many of the ideas were so called  “happy poops”.

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Here are the results from my teams brainstorming session:

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I think that game idea works well because it helps to break the ice in the team when you have some some fun before getting your hands dirty on real work.

Tuija Ojanen from Palmu shared a good point that you need customers voice to work together. Plan, participate and iterate with end-customer. Don’t forget to include the business controller of end-customer in steering group. For the steering group (who have the money but no time) give small individual comments from customers, not result summaries.

Design Thinking, new superpower?

World is changing faster than ever before. Businesses are facing more and more complex issues. Management models from the days of Industrial Revolution are not so useful in the fast-moving world of today. No businesses are safe from change as world is going digital. Think about Uber and Airbnb. We want more, when we want, how we want it. Current management tools are focused on value capture but we should be focusing more on value creation. There is a need for something new.

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Design Thinking is a creative, logical tool that can facilitate innovation and transformation. Applying it to business problems empowers organizations and individuals to better understand their competitive and operational environment. It helps us to get back to the basics of human needs and human problems. Future business leaders need to be Design Thinkers. Design thinking teaches us how to bring intuition into the strategy process.

New skills are needs in the working life and therefore also education needs to change. We need skills as the ability to think creatively and critically, take initiative and work collaboratively for common goals. Design thinking offers enormous potential to improve the current educational system.

Our two-day course on Design Thinking led by Katja Tschimmel was based on the MINDSHAKE model Evolution 6, 2012 – 2016. Big part of Design Thinking is design doing and our course was exactly like that. We worked in small groups on the subject “Studying in Laurea”.

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