Rethinking Design Thinking with Creative Confidence

Reflections by Nadeeka Senaviratne Mada Walawwe and Aino Sievänen.
The illustrations are created jointly by the authors.
At first, design thinking (DT) seemed unfamiliar, yet our curiosity led to learning. Our learning journey in DT, as explored in Tschimmel’s (2025) masterclass, integrates the analytical views of Kimbell (2011; 2012) and the practical optimism of Kelley, D. & Kelley, T. (2013). Genuine creative confidence is achieved through a curious, think-like-a-traveller mindset, along with hands-on practice, experimentation, and collaboration in the iterative and adaptive process of DT.

From Solitary Designer to Collaborative Process
Kimbell (2011) outlines three interpretations of DT, criticizing its central issue of dualism which separates thinking from doing and positions the designer as the sole catalyst.
Instead of a solitary designer, she argues that designs evolve as users and stakeholders engage with them, shifting the focus from the individual designer to the collaboration of stakeholders (Kimbell 2011).
Kimbell (2012) refines this view with design-as-practice and design-in-practice, emphasizing that services evolve as users and stakeholders co-create them after leaving the design studio.
“But where to find creativity, I’m not an artist?”
Where Kimbell (2011; 2012) offers analysis, Kelley, D. & Kelley, T. (2013) inspire, arguing that creativity is an inherent trait unlocked by courage, not a rare gift. Fear of failure or looking foolish is what holds people back.
Tschimmel (2025) highlights that divergent thinking, requiring fluidity and flexibility, is the core mechanism for generating original ideas – creativity.
Yet, scared of creativity? Let us debunk the myth that creativity belongs only to the arts; like children, everyone can build creative confidence to develop previously unimagined, user-centred solutions (Kelley, D. & Kelley, T. 2013). The human is naturally a “what if –machine“, able to question the status quo.
Design Thinking as Empowerment
In a larger view, one could argue that DT is about empowerment. It is about trusting one’s abilities in problem-solving and creative divergent thinking. It is a proactive approach to life itself. DT trains everyone to serve as catalysts for organizational change.
Collaboration is key
Collaboration is key in DT and empathy underpins all of it. We see that although Kimbell (2011; 2012) frames DT as under-theorized and Kelley, D. & Kelley, T. (2013) as under-used, they share common ground: innovation is always shaped by collaboration, context, and continuous practice, never solitary.

Critical Creativity
Having the courage to create from Kelley, D. & Kelley, T. (2013) while also having the ability to question the fundamental systems of creation from Kimbell (2011; 2012). When in motion, DT’s creative powers support businesses in innovation and societies in change (Kimbell 2011).
Moving from the corporate world into service innovation, we find both perspectives useful.
What is next?
So, next time when someone tells you, “DT will solve everything”, pause. Ask not just how we design, but who is involved, what assumptions shape the process, and whose voices are to be listened to. Use your creative confidence, apply divergent thinking and get collaborative. That is when genuine innovation begins, and DT evolves from a business tool to transform human lives, families, and societies.
And, to question further: Will be the future of DT, as discussed by Tschimmel (2025), be a hybrid human-machine approach for ethical innovation, integrating artificial intelligence? We are to continue being curious and creative.
References
Kelley, D. & Kelley, T. 2013. Creative Confidence: Unleashing the Creative Potential Within Us All. New York: Crown Business.
Kimbell, L. 2011. Rethinking Design Thinking Part 1. Design & Culture, Vol. 3 (3). 285–306.
Kimbell, L. 2012. Rethinking Design Thinking Part 2. Design & Culture, Vol. 4 (2). 129–148.
Tschimmel, K. 2025. Design Thinking Masterclass at SID. [lecture]. Held on 5-6 September. Laurea University of Applied Sciences.


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