Tag: value co-creation

  • The Age of the Customer

    The Age of the Customer

    We live in a world where customers can demand more from companies by taking advantage of various digital channels. It is now the consumers who have the power to force companies to react and change. Companies that fail to understand this new reality will be out of business quicker than ever. This was the main…

  • Going Holistic

    Digitalist Design Forum 2017 Tennispalatsi, Helsinki 16.11.2017 An event for designers, producers and buyers to increase insights of design thinking and brand experiences I attended the event with high hopes to get insights of design and holistic customer experiences. I have to admit I was a little bit disappointed when most of the talks focused…

  • The Evolution of a Service Concept – Case FORGE

    The course New Service Development and Innovative Business Models brought us first real life experience in service innovation and design by working in groups on an existing service concept offered by FORGE Service Lab. FORGE, mothered by Digile, is a non-profit accelerator for digital service creation with the ultimate goal to assist boosting the internationalization of…

  • Design (f)or Value in Service Business?

    © SID Seminar illustration by Jane Vita The 5th annual Service Innovation and Design seminar was held on the 14th of March in Laurea Leppävaara, Espoo. The focus of this year’s seminar was continuous value creation for customers. The seminar was also the closing seminar of TEKES funded projects CoCo and ServChange carried out together by Laurea…

  • The Finnish Service Alliance: a new collaborative community for service scholars and practitioners

    The constitutive meeting of The Finnish Service Alliance (FSA) brought 180 service researchers and business professionals from all over Finland to Espoo today. The FSA is a new forum for service scholars and professionals to share research contributions and to discuss about the opportunities and challenges within the service field. The mission of the FSA…