Facilitation is the key of service design projects. According to Schein (1990) facilitation is a process of HELPING, putting more emphasize on inquiry of the problem, and combining methods that will help facilitator be enabler, not a leader of the process with the approach of owning the problem. In the last project I became a part of (with team of 7 other facilitators) I tried to follow this rule. Continue reading
Ever heard about jamming? I hadn’t until I joined the Service Design Jam in March 2013 and ended up in the winning team with the idea ”Memorylanes” which we continued to work with for half a year later. This fall they expected 65 Sustainablity jams, on five continents, making this the biggest Global Sustainability Jam ever!
A jam is when people interested in the fields; Service Design, Sustainability, Public sector, etc. meets for an intensive 48-hour workshop to create brilliant ideas related to different “themes”, with people from different backgrounds and nationalities who they never met before! The word “Jam” is even found in the business world. “Innovation Jams” are used to facilitate gathering insight together with internal and external parties. The participants are encouraged to share everything they know and come up with new ideas together! (Doz et. al. 2008).
This year I was part of the brilliant Oslo team hosting this years Sustainability Jam. Oslo Jams took place for the first time in 2011, when Service Designer Ingvild Sundby took this worldwide concept to the capital of Norway. Since then she has been able to influence passionate people with diverse backgrounds that would devote their free time and be able to invite people to this amazing weekend of ideation and creation. Originally the jams was started in Germany by Adam Lawrence and Markus Hormess, which have mobilized a global network of “jammers”, hosts and support network in more than 350 cities, worldwide! You can read more at: http://www.globalsustainabilityjam.org
I want to share my experience as an organizer, and hope to influence more people to join this brilliant concept, either as “jammer”, an organizer, coach or even a sponsor! Next jam, is the Service Jam in the “7th of March weekend”, 2014.
Service Jam is about designing and developing services. The goal is to develop a service in 48 hours. The time frame is surely a limitation, but the biggest challenge is to work as a team and to keep the ball rolling. Basically, the challenge is to keep rolling that ball together to the same direction.
This year’s theme was: grow^. Teams were formed with “blind date” type of conversations. Participants were asked to think about the service ideas or problems about the theme, grow. After a short period we were asked to start sharing these ideas in one-to-one short discussions. The point was that if you can find people with same type of ideas, you should be in the same team. It was obvious that the theme was challenging, too broad maybe. What does it stand for and should the service be precisely about “growing”. We did just the opposite!
After changing a group I ended up working with the concept about nutrition. The basic idea was that this nutrition service concept would help people to loose or gain weight or just to stay fit. Basically this would mean that most of the service users don’t want to grow. They want to get smaller.