Tag Archive | service development

Dog fur mittens?

tulevaisuus

What does the customer of tomorrow want? I was at the launch of futurist Elina Hiltunen’s new book and petification was the morning’s first consumer trend. Elina identifies and explains 18 consumer trends that can have an impact on you, me and on different businesses through us.

The trends already exist – it’s a question of how well we identify them and can we put them to use in for example developing new services or developing existing ones? Megatrends are the big changes that are already having an impact and have been taken into account in several business fields – population growth, digitalization, longer life expectancy etc. Trends on the other hand are changes of direction in behavior or situations. And weak signals are the first signs of change, the rising phenomen  (Hiltunen, 2017, 56).

The following are the trends that I picked up from Elina.

Changes of direction

Petification – digitalization is here as well. Smart devices are entering the pet industry –  – PetPace helps you observe your pet’s health and TailTalk sensor the feelings of your pet. In USA you can purchase the lazy dogwalker’s Pooper-service – the scooper will take care of picking up the organic waste for you for a price of 15 dollars per month. And you can buy a genetically engineered aquarium fish that glows in the dark as a Xmas present.

Hello Kitty business class on the airplane is all about the trend of  taking care of your inner child and the need to stay young, relaxed and experimental. The soft throwable mike belongs in theis trend as well. The perfect me -trend  includes sharing your own views and opinions with bigger audiences – hate talk is the negative side of this and brave acts the positive one. We are many –trend manifests itself in the  courage to be yourself – being different and non-perfect makes us more interesting.

There’s no typical consumer

Something for everyone – the positive side of this trend is that even a niche segment can be interesting for a company when in global scale. Stereotypes are breaking down  – in her book Elina Hiltunen mentions an interesting example  – the physical change of the barbie for a healthier and more real look. And barbie’s friend sits in a wheelchair.

Also the aspects of getting old are changing – at my hairdresser’s I stumbled across Ari Seth Cohen’s superb book  Advanced Style. Older & wiser – all the models are over 70 with an attitude. Continue reading