Tag: service design

  • Growing a community

    One of the things I’ve always loved about Service Design is that it’s not just a profession, it’s a community. Across the globe one can find a network of self-starters promoting Service Design and Design Thinking in all of its human-centered glory. These are the people planning Global Service Jams, conferences, Service Design Network chapters…

  • Well-being services at Summerschool

    Well-being services at Summerschool

    I spent two inspiring weeks in Professional Summerschool. I can only adore the prework of the organizers – there were so many interesting truelife projects available for students to design and innovate. And – as we saw in the pitching session of the last day – all the groups had created great service concepts just…

  • How to make drinking water cool

    I’ve always liked challenges and when I learnt that Laurea Leppävaara will be hosting the Global Service Jam in February 2016 I decided to take part. So far, I’ve been pretty much a novice in service design, but I like the idea of “learning by doing”, which is a key element of service design and…

  • Hackathon Kickstart / Day 1

    On 21st of January Futurice and Kiinteistömaailma organized Service Design Hackathon in Helsinki. I get to participate first time in my life for such a happening. It is all very exciting, as I never heard of “Hackathon” before! Young creative and business minded people have arrived to Annakatu 32, to building called “Kamppi´s top end”.…

  • How soft is business ecosystem creation?

    Electric vehicles (EV) seem to be the only reasonable future replacement for what we call car today. Everyone seems to agree on that. Still, the amount of EVs on the streets is still quite close to peanuts. The reason for that is the lack of a supporting service ecosystem, i.e. the fact that the “tipping…

  • Solve problems – with empathy

    “Empathy is the mental habit that moves us beyond thinking of people as laboratory rats or standard deviations.” (Change by design, p49, Tim Brown, 2009)   With these strong words Tim Brown, CEO and president of IDEO probably the world’s best known design company emphasises the importance of empathy in design. The distinction Brown believes…

  • Design Thinking, the secret of business innovation

    Remember that feeling of inadequacy in art class at school for ‘not being creative enough’? I do. To this day I’ve thought that I’m simply not cut out for being creative. And then, about a month ago while attending Katja Tschimmel and Mariana Valenca’s course, I finally realised I too can be creative. That’s when…

  • Team building while Design Thinking

    Getting to know each other and learning about the concept of Design Thinking – this is what me and my fellow students at Laurea University of Applied Sciences spent two days doing in the beginning of September 2015. What happens when you form a group with four strangers and start innovating together as soon as…

  • To think or Design Think?

    I left home that morning with a strange feeling of uncertainty. I was heading to the Design Thinking mastercourse given by Katja Tschimmel and Mariana Valenca. No, it was not Thinking I felt uncomfortable with. It was Design. What design today means to me are mostly UML charts and lines of software code. Oh dear,…

  • Design Thinking – what´s that got to do with me?

    Starting out I was not really sure what this is all about, I mean, I signed up to study service development and first thing off when the semester starts they put me in a class about design. Design, not my line of activity (or so I thought). Of course I soon noticed the idea behind…