Tag: service design

  • Solve problems – with empathy

    “Empathy is the mental habit that moves us beyond thinking of people as laboratory rats or standard deviations.” (Change by design, p49, Tim Brown, 2009)   With these strong words Tim Brown, CEO and president of IDEO probably the world’s best known design company emphasises the importance of empathy in design. The distinction Brown believes…

  • Design Thinking, the secret of business innovation

    Remember that feeling of inadequacy in art class at school for ‘not being creative enough’? I do. To this day I’ve thought that I’m simply not cut out for being creative. And then, about a month ago while attending Katja Tschimmel and Mariana Valenca’s course, I finally realised I too can be creative. That’s when…

  • Team building while Design Thinking

    Getting to know each other and learning about the concept of Design Thinking – this is what me and my fellow students at Laurea University of Applied Sciences spent two days doing in the beginning of September 2015. What happens when you form a group with four strangers and start innovating together as soon as…

  • To think or Design Think?

    I left home that morning with a strange feeling of uncertainty. I was heading to the Design Thinking mastercourse given by Katja Tschimmel and Mariana Valenca. No, it was not Thinking I felt uncomfortable with. It was Design. What design today means to me are mostly UML charts and lines of software code. Oh dear,…

  • Design Thinking – what´s that got to do with me?

    Starting out I was not really sure what this is all about, I mean, I signed up to study service development and first thing off when the semester starts they put me in a class about design. Design, not my line of activity (or so I thought). Of course I soon noticed the idea behind…

  • Industrial Transformation

    I attended on the 2nd of June 2015 to a Fimecc Future Industrial Services (FutIS) WP2 Final Seminar hosted by Program Manager Mr. Pekka Helle. This seminar had both researchers presenting results as well as the industrial and garco sector presenting their cases. FutIS is organized by the Finnish Metals and Engineering Competence Cluster (Fimecc) and aims to ease the industry’s…

  • An exceptional pharmacy

    2nd of June Service Design Network Drinks was organized by Diagonal and a pharmacy Ympyrätalon apteekki. Do you use pharmacy services only when you are sick or have a hangover? Traditionally pharmacy has been seen as a place taking care of sick people. Now the focus is turning also towards healthy people who want to…

  • Intuition

    This spring I attended the Futures thinking and foresight methodologies course where Samu Mielonen was a guest lecturer. He is strongly enthusiastic about intuition and intuitive intelligence. His presentation was very exiting and I felt that I want to hear more. This is why I attended an evening event of Futures Specialist on the 26th of May where…

  • The Pharmacy for People

    Some people are just excellent in developing new ideas and turning them into succesful concepts. A pharmacy in Helsinki, Ympyrätalon apteekki, started its services with a totally new concept: The Pharmacy for People. A Finnish service design company, Diagonal, created this concept together with a pharmacy chain of 120 private pharmacies, Yhteistyöapteekit (YTA), and especially with the pharmacy Ympyrätalon apteekki.…

  • Solita’s service design with love

    In stead of talking about added value, should we talk about loved value? How to define, how specific services bring us such a happiness and a good feeling, that we want to use it again? Is it intuition that service designers should trust more? Solita, a Finnish digital business consulting and services company, opened up their service design ideas…