Tag: service design process

  • Is Design Thinking the right approach for every development project?

    Heljä FranssilaFirst-year SID student and comms professional The first three-day study phase focusing on the basics of Design Thinking left me inspired, yet somewhat confused. When going back home after our last day together, I could not help wondering if design thinking really is a method we can use for every development project. Under the…

  • Swimming in a Sea of Possibilities – Design Thinking and the Beauty of Teamwork

    A two-day course in design thinking taught me that a team is more than a group of people and that in our aim to reach our goals, failure can be a positive thing.

  • Learning the essence of Design Thinking process

    “There is no universal best DT process model, the choice innovation managers make depends on their disciplinary background and their personal taste.” says Katja Tschimmel in her article about Design Thinking process models and tools (Tschimmel 2012, 11). And this is also what she tells us listeners during our first hours of Design Thinking course…

  • Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Design thinking can help us eliminate extreme poverty, save millions more lives, inform and educate better, promote human rights more widely, and protect much more of the natural world… if funding agencies are willing to accept the same levels of ambiguity and uncertainty that designer must.

  • Stages, more stages and the same stages all over again

    The Design Thinking course on September 2nd-3rd 2016 was very illuminating. Doing Design Thinking by following a specific model really shows how much work should be put in design work itself from exploring to implementing. Doing the same thing over and over again with different methods (moodboard, brainwriting etc.) truly opens up new ideas during the…

  • An exceptional pharmacy

    2nd of June Service Design Network Drinks was organized by Diagonal and a pharmacy Ympyrätalon apteekki. Do you use pharmacy services only when you are sick or have a hangover? Traditionally pharmacy has been seen as a place taking care of sick people. Now the focus is turning also towards healthy people who want to…

  • The Pharmacy for People

    Some people are just excellent in developing new ideas and turning them into succesful concepts. A pharmacy in Helsinki, Ympyrätalon apteekki, started its services with a totally new concept: The Pharmacy for People. A Finnish service design company, Diagonal, created this concept together with a pharmacy chain of 120 private pharmacies, Yhteistyöapteekit (YTA), and especially with the pharmacy Ympyrätalon apteekki.…

  • Service Design meets Futures Thinking #4

    A research based series of posts discussing the statement “Futures Research supports the Service Design process in multiple ways and throughout the whole process” by Minna Koskelo (LinkedIn) and Anu K. Nousiainen (Linkedin). Part #4: We are in the Service Innovation business! Our three (and a half) previous blog entries have been summarizing the purpose of our study initiated…

  • Engaging stakeholders in the designing of a service: a case study in the B2B service context

    Author: Adeyanju Alade. Email: aladeyanju@yahoo.com The background of this master’s degree thesis was from a Tekes funded project named “Service Innovation through Strategic Stakeholder Integration” (SISSI). SISSI is a joint project undertaken by Laurea University of Applied Sciences in cooperation with Hanken School of Economics, Finland.  In addition, there are two case companies as main…

  • Are visual design skills important for service designers?

    Figure 1: Blog post mind map. To understand and develop service design we need to combine knowledge from different areas, as business administration, publishing, marketing, psychology, journalism, design, mathematics, ethnography, among others. Every service solution will need a better understand of context, user needs and usage. The natural born service designer is beholder, curious, focused,…