Tag: Service design methods and tools

Citizen participation model and game by City of Helsinki

Service designers and City of Helsinki employees have developed a new model for citizen participation. One model application is a game that the city service teams, for example in libraries or in health stations, play in order to plan how to increase the participation of their clients. The goal of Helsinki is to become the…

September 13, 2017
Learning in Action – How We Won the Second Place in a Service Design Competition

”Could you send a female inspector?” This is how Jaakko started our pitch at Sitras’s Service Design competition on March 3, 2014. The competition was part of Sitra’s new security forum, and it intended to test how service design could help to improve public services and make them more user-centric. The actual design goal set…

March 11, 2014
Engaging stakeholders in the designing of a service: a case study in the B2B service context

Author: Adeyanju Alade. Email: aladeyanju@yahoo.com The background of this master’s degree thesis was from a Tekes funded project named “Service Innovation through Strategic Stakeholder Integration” (SISSI). SISSI is a joint project undertaken by Laurea University of Applied Sciences in cooperation with Hanken School of Economics, Finland. In addition, there are two case companies as main…

March 21, 2013