Tag: service

  • Service Experience Camp, Berlin 2014

    Service Experience Camp 2014 (SXC14) was a two day camp organized by Berlin based service designers on September 13 and 14, 2014. More than 200 service designers, experts, students, and enthusiasts from various countries participated in the event. The theme for SXC2014 was ”Bringing Services To Life”. The focus of the camp was on the…

  • Engaging stakeholders in the designing of a service: a case study in the B2B service context

    Author: Adeyanju Alade. Email: aladeyanju@yahoo.com The background of this master’s degree thesis was from a Tekes funded project named “Service Innovation through Strategic Stakeholder Integration” (SISSI). SISSI is a joint project undertaken by Laurea University of Applied Sciences in cooperation with Hanken School of Economics, Finland.  In addition, there are two case companies as main…

  • Implementing servitization

    Aalto University seminar 20th November 2012. by Riku Seppälä I attended Aalto University’s seminar ”Implementing servitization” 20th November at Otaniemi campus. The seminar was part of “Integrating Service Management and Operations Perspectives in B2B Services”- project at Aalto University within logistics research group. According to the project description the ISMO project aims to develop concepts,…

  • The Evolution of Service Science

    by Jenni Aranko and Ainokaisa Kostamo This blog post examines the evolution of Service Science which aims to be a new, interdisciplinary approach to study and innovate in service. First we’ll examine what is actually meant when discussed about service and provide a definition of service as a framework for further reading. We’ll continue with…

  • Involving Customers in New Service Development – Avoiding Common Pitfalls

    When developing new services or products, interaction with the customers can, at best, result unique, functional innovations, beneficial to both the company and the customer. Still many companies fail either involving customers or achieving the benefits of the customer involvement. (Research suggests that more than 50% of the companies involve customers in B2C context, but…

  • Pioneering in the service innovation & design field

    Exactly three years ago, in May 2009, we were living exciting times at Laurea University of Applied Sciences. After a lengthy development process of the unique Master’s degree programme in Service Innovation and Design, it was finally time to select the first group of students. The modern degree programme had gathered over 200 applicants, and…