Aalto University seminar 20th November 2012.

by Riku Seppälä

I attended Aalto University’s seminar ”Implementing servitization” 20^th November at Otaniemi campus. The seminar was part of “Integrating Service Management and Operations Perspectives in B2B Services”- project at Aalto University within logistics research group. According to the project description the ISMO project aims to develop concepts, tools and methods to actively manage the service processes, resources and competences, including the client, in a service production system. The project was started in 2009 and ends in 2013. More information about the project and its content at: http://www.lrg.aalto.fi/?q=content/project-15

The seminar consisted of two separate tracks, the first one called “Managing profits in service business” and the latter one “Implementing full service business models”.

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