Tag Archive | open service innovation

Co-Designing Open Innovation activities with Samlink

Apr9

On 10th of February 2015, a Finnish IT Service Provider Samlink asked external help, ideas and insights by involving multidisciplinary professionals into Designing Open Innovation Activities mini workshop. The event was organised and hosted together with the Service Design Network Finland. The purpose was to ideate what different kind of Open Innovation models, frameworks and activities Samlink could provide in future. Samlink, the company that I work myself too, also wanted to share knowledge for the community.

Visualising who we all are

Visualising who we all are

About thirty participants entered the event from Aalto University, Laurea University of Applied Sciences, start-ups, bigger ICT-companies, freelancers, entrepreneurs, etc. People with diverse backgrounds attended the event: service & systems architects, developers and service designers, innovation managers, and so on.

CEO of Samlink, Pentti Unkuri, opened the event by presenting some facts about Samlink and trends that are affecting in financial services. Security director of Samlink, Jari Pirhonen, discussed how information security should taken care when designing services.

Next, Mahnoush Mojtabaei from Aalto University explained Open Innovation in her speech ‘The Brave New World of Open Innovation’.

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“Drag-on – identity” Experiencing GovJam 2013 at Turku

Jun11

HC SVNT DRACONES?? Hä? What? Is that the theme? What that means? First day in Global Government Jam at City of Turku started with lots of question mark in the air – all where totally blown away. We had just introduced through pre-recorded video what GovJam 2013 is going to be and at the end of the video they revealed the secret theme. Which was: HC SVNT DRACONES.

GovJam Turku

“ServiceStar-team”

Less talk, more action

We formed groups and begin to draw or write what ever did come to our minds. HC SVNT DRACONES. What images that brings to your mind. Well…fire, dragons, snake, lohi, Harley Davidson, HC – WC, doctors, cones, Latin, church, ancient writing – I started to warm up. So did the others. When 8 minutes had gone we gathered our thoughts in one table and started brainstorming. One thing led to another and soon we had couple of ideas to start with. From Latin to understand doctors and from hospitals and dragon eggs to customer rewarding system to rewarding doctors when they had performed understandably to their patients. After 15 minutes we had clue about our service concept. Wow!

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Strategic Roadmap for Startups

Nov14

by Abdalla, Man, Markus, Juha and Theodros

The term “Service economy” has changed the mindsets of companies’ strategic thinking in the 21st century. It reflects from the fact that in industrialized economies, manufacturers are focusing more and more on add-on services when trying to defend their business against the continuously growing service sector. Market is a battlefield and new challengers are entering from every corner.

Markets are changing rapidly and constantly forcing companies to challenge their existing business models. Today many of the startup companies are founded on the basis of innovative service concepts, aiming to create their own market and challenge the structures of traditional business competition. This blog post focuses on providing a strategic roadmap to startups on their journey to become a forerunner in service business. Continue reading →

Hey executive! A few tips to make your organization strategically agile

Nov5

“The only thing constant is change”
– Heraclitus

We know your job as an executive is getting tougher and tougher no matter in what business you´re in. Operating environment is getting more and more competitive, fast based, complex, turbulent and blurry. You have probably noticed that the “old” way of thinking about the strategy and competitiveness won´t guarantee your organization´s success anymore. Strategy can´t no longer be done as a periodic planning exercise conducted in your organizations boardroom behind locked doors; planning for half a year, implementing for 3-5 years and then evaluating the strategy and building a new one – there is no time!

Say hello to agile strategic thinking! Through it, your organization is able to make fast turns and to transform itself without losing momentum. And we don´t mean simply adjusting to change, but thriving on the waves of change and becoming number one. Continue reading →

The nature of “innovation” is changing

Oct22
by Jane Vita, Sofia Nyyssönen, Tinja Lindförs and Tiia-Marina Silva

The world is always changing and everything goes around adapting. Some companies that have more vision are already looking for the new market – we call them forerunners. These companies have a new vision and concepts in their minds such as design thinking, agile methods, service design, social design, among others. They are not thinking only about their consumers but how to make their employees do better products and services.

Consumers are also more concerned about their needs, they are more demanding, Products and services are created with their proposals, so why not put them in the center of the whole process of design and make them part of the creation? We went through 5 books where the main topic discussed was co-creation and we’ll share in this post what we find in common in all them. Continue reading →

Co-create your future

Oct20

In today’s world the competition amongst companies within the same industry or sometimes even across industry boundaries is rough. New businesses are constantly born and they want to get their share of the wallet. There are many books and articles that will provide guidelines, how to improve your business concept and gain advantage from the competitors. Being innovative is a common factor in all of the books and it is the basis of any development process. However, there are also other similarities and certain concepts seem to appear whenever the change strategies are concerned. Are the following paths keys to your company’s success?

Change is constant, create your own future! Continue reading →

Fishing for a circus strategy

Oct15

“The show must go on”, is a very common phrase in a show or performance. It means that the audience has to be kept entertained at all times. But, it doesn’t say what happens when the show gets old? How does a show performance keep selling tickets after repetitive shows and apply this phrase? But most importantly, how does the same performance creates new value for the same audience? In other words, no one wants to go to the circus twice to see the same show.

A circus for instance, would quickly run out of business if it the shows were constantly changing to keep spectators coming back. Renovation, show quality and improvisation could very well be a good description the main elements of circuses strategy. Their main objective it’s to give the audience value. Generate a positive emotional experience that is never to be forgotten, make them come back again and again. This is why the circuses still survive nowadays. Continue reading →