Tag Archive | jam

Sustainable Development Goals: this is the Service Design we need!

Event: Global Goals JAM Berlin, organized by 2030Cabinet, powered by SDG Investments and hosted by Fjord Berlin. In collaboration with: Amsterdam University of Applied Sciences, Digital Society School, Global Goals Jam, UNDP.

In middle September I took part at the Global Goals JAM Berlin, a 2-day series of small design sprints where attendees were asked to work on local challenges – co-created with local community and industries – related to one or more of the the UN’s Sustainable Development Goals.

History pills – What are these Global Goals?

Let’s take a quick step back in 2015 when the Heads of State and Government and High Representatives, met at the United Nations Headquarters in New York and have decided on new global Sustainable Development Goals, known now as the Global Goals.

The Sustainable Development Goals (SDGs) are the blueprint to achieve a better and more sustainable future for all. They address the global challenges we face, including those related to poverty, inequality, climate, environmental degradation, prosperity, and peace and justice.

The UN set to achieve each Goal and target by 2030.

Back to present

The aim of this event was to create interventions aimed at short term targets in support of the long term goals. The themes of this year were:

  • Water and Climate Change (SDG 4, SDG 13)
  • Migration (SDG 10, SDG 16)
  • Electronic Waste (SDG 12)
  • Sustainable Development for People and Planet (SDG 1, SDG 8)

Deep dive into the Migration Theme

My Team was composed by Nataly Ramirez Arteaga, Muhammad Sumon Molla Selim and Michael Lausberg, facilitated by Güzin Goçer and we were supporting the local Sponsor “Asylum Advice”, a soon-to-be platform where refugees could seek legal advice.

We mapped out the cause and effects of Migration on a general level by using the Problem Solving Tree, we interviewed 2 refugees and a social worker with 10 year experience in the field.

The big lessons learned by using the Service Design Tools were:

  • asylum seekers tend to trust more what other refugees, that have been in their shoes before, would tell them.
  • there are a lot of services for migrants already existing but nobody knows them
  • fragmented information & lack of digitalized bureaucratic processes
  • migrants that succeeded in their first steps in a new country feel the need to help others.

Here we envisioned a need of trust and better information and at the same time the desire to offer help.

Therefore we decided to prototype a platform to connect different already existing resources and services for migrants, to collect official information from authorities but most importantly a platform to get in touch with other migrants that have gone through the same experience and to share help and knowledge to ultimately build community and trust.

Personal reflection – What can we do as Service Designer practitioners?

As a student of the Service Innovation & Design Master program I felt the urge to participate and contribute to the challenges of this year.

“Is there anything better than combining our own expertise in Service Design to serve people, planet and prosperity by helping achieving these SDGs?”

We, as Service Designers know best how important is to empathize with the user – in this case People and Planet –  and create that shift of mindset in society where Government and Businesses should sit together with citizens to co-create solution for our people and for the environment.

Here an invitation to reflect and perhaps to start spread the Service Design tools to our local Communities and give help for the cause that we feel more related to.

It takes tons of small initiatives, iterations (and failures too!) before we can see a visible impact on a larger scale.

But this means we have to start now. We have to care, share and Dare!   

And you? Are you ready to Design 2030 now?

Author: Francesca A. Frisicale, October 2019

References & Links

https://globalgoalsjam.org/

https://www.globalgoalsberlin.com/

https://twitter.com/2030Cabinet

https://twitter.com/GlobalGoalsBER/

https://sdg-investments.com/en/

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

https://sustainabledevelopment.un.org/post2015/transformingourworld

https://sustainabledevelopment.un.org/sdgsummit

https://asylumadvice.org/#!

Bench of Awkward Conversations – Global Service Jam 2018

9th to 11th March 2018 teams around the world were jamming it up on six continents on the Global Service Jam.

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In Helsinki, around 30 participants and a mentor/organiser team met up on Friday 9th after a hard week’s work to immerse in a weekend of ideating, prototyping, and having fun. With some intros to the ways of jamming and getting to know our newly-formed teams we dived straight into the process.

Talk about a fuzzy front-end…

IMG_0788 The theme for this year’s Jam, revealed to us in the form of a video, was a little vague and mysterious to say the least. After the initial slight panic and confusion (disclaimer: speaking for myself here only) over the ambiguous theme, we set out for the first ideation session. From there we kept building on the ideas and moved on to grouping the generated post-it storm under a few headlines.

The ideation ran around themes that divide people, ranging from immigration to lonely people’s funerals. Despite, or perhaps because of, the somewhat morbid themes, right from the start our team had a few laughs and it felt surprisingly effortless working together. However a good night’s sleep was definitely necessary, so we had to call it a day to return the next morning.

Dragging a bench down the road

On Saturday morning we continued working on our ideas and moved on to some online and field research. With a strict deadline of having to submit and present a prototype on the following day, we had to move fast. Our idea started to formulate around reducing loneliness, potentially in the context of also facilitating easier immigration. One idea was a physical meeting place, a bench or so, where people previously unknown to each other could meet and have flash cards on funny or easy conversation topics. IMG_0791
Soon we were building our first prototype, The Bench, and taking it to the test – in the process carrying a physical bench from the Think Company to Esplanadi to observe and interview the people who were passing and perhaps connected with it. The results guided us to make some adjustments and modifications, with some more testing and iterating also left for the following day.

As in any old Design process, iteration did take a fair bit of our Jam time. Adjusting our prototype and validating our ideas or letting some go were a central part of the process, and although sometimes hard, it was good practise in letting the testing and users guide the results instead of the ideas of the designers themselves. This seems like a continuous lesson that one can’t think about too much!

Presenting: Bench of Awkward Conversations

IMG_0801On Sunday we kept improving our prototype and preparing for presenting it to the judges. The day ended with each team presenting their idea and prototype, all in their own way clever and unique. The judges’ feedback helped us to finalise our idea and change the ideas’s name back to the original working name, Bench of Awkward Conversations. The feeling at the end of the weekend was that of euphoria and exhaustion. Many left this Jam already looking forward to the next one, me included!

 

The author Kaisla Saastamoinen is a Service Design Masters student with a passion for human-centric design, co-creation, and coffee.

Oslo Sustainability Jam 2013

Ever heard about jamming?  I hadn’t until I joined the Service Design Jam in March 2013 and ended up in the winning team with the idea ”Memorylanes” which we continued to work with for half a year later. This fall they expected 65 Sustainablity jams, on five continents, making this the biggest Global Sustainability Jam ever!

A jam is when people interested in the fields; Service Design, Sustainability, Public sector, etc. meets for an intensive 48-hour workshop to create brilliant ideas related to different “themes”, with people from different backgrounds and nationalities who they never met before! The word “Jam” is even found in the business world. “Innovation Jams” are used to facilitate gathering insight together with internal and external parties. The participants are encouraged to share everything they know and come up with new ideas together! (Doz et. al. 2008).

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This year I was part of the brilliant Oslo team hosting this years Sustainability Jam. Oslo Jams took place for the first time in 2011, when Service Designer Ingvild Sundby took this worldwide concept to the capital of Norway. Since then she has been able to influence passionate people with diverse backgrounds that would devote their free time and be able to invite people to this amazing weekend of ideation and creation. Originally the jams was started in Germany by Adam Lawrence and Markus Hormess, which have mobilized a global network of “jammers”, hosts and support network in more than 350 cities, worldwide! You can read more at: http://www.globalsustainabilityjam.org

I want to share my experience as an organizer, and hope to influence more people to join this brilliant concept, either as “jammer”, an organizer, coach or even a sponsor! Next jam, is the Service Jam in the “7th of March weekend”, 2014.

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JamJaming in Barcelona

Global Service Jams are these incredible and really fun events related to service design that are celebrated all over the globe. Twice a year, a bunch of experienced jammers and hosts meet to make them wilder, more fun and even more productive. Its the JamJam. Last time, it happened in Barcelona, on September 27th-29th. And, happily, I was there!

But, what  is a jam?

A jam is a 48 hours event that gathers people for designing and prototyping new services inspired by a shared theme in hundreds of cities simultaneously and… while they have a great time!

This video from the London Sustainability Jam shows the jam experience very accurately. Curious? Play it now!

So, what is jamming about?

Prototyping a video

Prototyping a video to explain the value of sharing

  • Doing (not talking). You complete the whole development process of concrete ideas that have the potential to become real.
  • Learning. You pick new ideas and working practices, you can try approaches you haven’t tested before in a cool safe environment and you get peer feedback.
  • Meeting people. You get to know pretty deeply —working side by side— a lot of people who share your interest in service design.
  • Sharing. You share the experience and you working methods with your team and the end results with the world.

Humm, doesn’t this sound pretty similar to a SID Laurea contact session? Indeed, but less structured and without grades or homework 😉

Which jams are there?

It's jam o'clock

It’s jam o’clock!

There are three jams per year:

  • The Global Service Jam, initiated in March 2011, which was celebrated in 130 cities in 2013.
  • The Global Sustainability Jam, initiated in October 2011, with already 70 cities announced and to be celebrated soon, in November 22nd-24th. Feel like trying it? These are the four venues in Finland:
  • The Global GovJam, prototyped in June 2012 and celebrated for the first time in 2013, in 36 cities.

Since 2011, more that 1,200 projects have been created and shared under a creative commons licence. Browse the latest here:

What is the JamJam, anyway?

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