Tag Archive | facilitation

Learnings from Facilitation-as-a-Service

I had a possibility to facilitate three workshops for two different projects (2 ws + 1 ws) in this spring. The projects were related to improve empathy in health care, facing the patients and their relatives in new ways and find development ideas in the workspace. The participants of workshops were personnel and students of health care. I was a “hired” facilitator for these workshops with my fellow students. While still learning the magics of facilitation, I would like to share my early key findings and learnings. These findings are from my perspective and do not form any comprehensive list. I had no former background from health care at all. The workshops located in a hospital and a health centre premises in Helsinki, Finland.

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Keep the focus

The most important thing to start when planning a workshop, whom contents and themes are not familiar to you, is that you need to understand the target of the project and this specific workshop. To have a workshop is not the reason itself, it should create something valuable. Ask targets from different perspectives, clarify them to yourself and make sure, that you have understood right. And make sure that the subscriber of the facilitation, the person who has hired you, understands you. Actually, it is not so important to understand the subject matter (for example the daily life of a hospital department).

Choose right methods and language

When the target is clear to you, choose right methods and tools for the workshop. You need to understand the backgrounds and expectations of participants. A lot can be done in few hours’ workshop, but too much is too much. Always. What are the things which can or need to be done in advance? For example, in my cases, the basis work was done by health care students. Source material for the workshops were personas and stories. It was quite easy to start with those.

We modified the name of the methods. Customer journey paths were used in workshops, but we used a word “patient path” instead of “customer journey”. Respectively, the empathy map was called “emotion path”. It would have been nice to ask the participants to create an idea portfolio, but we asked participants to prioritize ideas like picking up “pearls”.

Timing, timing, timing…

A big part of planning was the scheduling of the workshops. It was important to imagine the whole workshop from the very beginning to the end. How much time is needed for introduction of the agenda and facilitators? How many breaks are needed? How much time needs each new method or part of the workshop? And their instructions? Still, you need to make the schedule slightly flexible – some surprises happen always! One tiny thing, which can totally ruin your wonderfully planned schedule is the IT-equipment of the premises. Please ensure beforehand, that your laptop fits to displays and other devices. Be prepared for that nothing works except papers and pens. Have a lot of those!

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And finally…

After all careful planning, take a deep breath and relax. Everything will go well – and if not, invent quickly something! Remember the target and find to way to achieve it. Good luck 😊

 Author of the blog is Pia Rytilahti, MBA candidate at Laurea University of Applied Science

 

Facilitation for 100 people? How to cope that?

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Photo by M. Jakubowska

Facilitation is the key of service design projects. According to Schein (1990) facilitation is a process of HELPING, putting more emphasize on inquiry of the problem, and combining methods that will help facilitator be enabler, not a leader of the process with the approach of owning the problem. In the last project I became a part of (with team of 7 other facilitators) I tried to follow this rule. Continue reading

Design thinking as a magic wand for trainers and innovators. Role of facilitation.

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by Katarzyna Młynarczyk

 

Don’t oversimplify design thinking

What a challenge! – that was the strongest, eye-opener thought during my first Jam (over 3 years ago). I found myself as a trainer (future facilitator) and member of a team. In that moment I understood design thinking as process divided into couple of basic stages fulfilled by a toolkit. Since then I was trying to implement some of them and met a thousand moments of feeling like: I’m not so sure is it a good direction whe’re going (thinking about work of my teams), It’s not easy at all…, Maybe another tool…?, How to trigger my team, how to stimulate the process? 


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I’ve even reached for the popular book:  This is Service Design Thinking. Basics – Tools – Cases (Stickdorn & Schneider, 2010), but as Katja said it is not detailed enough to enable non-designers to work with these tools in creative processes without a professional facilitator. That reminds me about my role in the future. Role as a facilitator in the whole process.

New insights. Booms and wows

What I was thinking about our first classes in DT on Laurea was that I will somehow acknowledge my attitude that companies should apply the principles of design to the way people work, the way they create new concepts of services. Apart from many booms and wows moments during the workshops (again both in a facilitator and team member role) 
I gained valuable knowledge about origins of design thinking (my very basic, beginner sketches and souvenir from the first day attached below).

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JamJaming in Barcelona

Global Service Jams are these incredible and really fun events related to service design that are celebrated all over the globe. Twice a year, a bunch of experienced jammers and hosts meet to make them wilder, more fun and even more productive. Its the JamJam. Last time, it happened in Barcelona, on September 27th-29th. And, happily, I was there!

But, what  is a jam?

A jam is a 48 hours event that gathers people for designing and prototyping new services inspired by a shared theme in hundreds of cities simultaneously and… while they have a great time!

This video from the London Sustainability Jam shows the jam experience very accurately. Curious? Play it now!

So, what is jamming about?

Prototyping a video

Prototyping a video to explain the value of sharing

  • Doing (not talking). You complete the whole development process of concrete ideas that have the potential to become real.
  • Learning. You pick new ideas and working practices, you can try approaches you haven’t tested before in a cool safe environment and you get peer feedback.
  • Meeting people. You get to know pretty deeply —working side by side— a lot of people who share your interest in service design.
  • Sharing. You share the experience and you working methods with your team and the end results with the world.

Humm, doesn’t this sound pretty similar to a SID Laurea contact session? Indeed, but less structured and without grades or homework 😉

Which jams are there?

It's jam o'clock

It’s jam o’clock!

There are three jams per year:

  • The Global Service Jam, initiated in March 2011, which was celebrated in 130 cities in 2013.
  • The Global Sustainability Jam, initiated in October 2011, with already 70 cities announced and to be celebrated soon, in November 22nd-24th. Feel like trying it? These are the four venues in Finland:
  • The Global GovJam, prototyped in June 2012 and celebrated for the first time in 2013, in 36 cities.

Since 2011, more that 1,200 projects have been created and shared under a creative commons licence. Browse the latest here:

What is the JamJam, anyway?

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Facilitating an awesome ideation workshop

Service Design Workshop“Service design cannot be learnt by reading, but through practice” described Marc Stickdorn, co-author of the black book “This is Service Design: Basics, Tools Cases” (2011).

Marc Stickdorn held three days intensive service design workshop for Laurea SID Master of Business Administration students. Workshop focused on how to facilitate service design ideation workshops. This blog post focuses on insights learned during 7th to 9th of February 2013.

Facilitating is

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