Tag: empathy

  • Design Thinking – the bridge between the problem and solution

    I had a chance to attend a two-day intensive course called `Unlocking the Secrets of Service Design´ offered by CityDrivers. The trainers were Dr. Niels Billou and Adil Mansouri who are experts on Design Thinking and innovation. Both trainers created very energetic and enthusiastic environment that helped us, participants, to get excited about the two-day…

  • The secrets of the Creative Leadership

    “Leadership is not about a title or a designation. It’s about impact, influence and inspiration.” – Robin. S. Sharma We are living in complex, uncertain and volatile world where human skills such as empathy, creativity and complex problem solving are the most in-demand leadership qualities today. I had a chance to attend a one-day intensive…

  • What makes design thinking so appealing?

    by Piia Hanhirova Inspiration, encouragement and empowerment. In my opinion, those are the most important values and aspects, which design thinking offers, and the reason why it appeals to so many people regardless the field they work in or are busy with. Design thinking underlines the deep understanding of people – their needs, wishes and…

  • Were we at our happiest 15 million years ago, and what’s happened to the lingo of design?

    On the morning of 20 March, Reaktor Design Breakfast event took place in Helsinki. Evolved from a small, mostly local and IT focused company to an international one of strategy, design and engineering, Reaktor is perhaps one of the hottest companies in Finland. Known for its flat hierarchy and multiple prizes won for best place to work,…

  • Solve problems – with empathy

    “Empathy is the mental habit that moves us beyond thinking of people as laboratory rats or standard deviations.” (Change by design, p49, Tim Brown, 2009)   With these strong words Tim Brown, CEO and president of IDEO probably the world’s best known design company emphasises the importance of empathy in design. The distinction Brown believes…