During this week TEKES (Finnish Funding Institute for Innovation) and Futurice organized a free LEAN service creation workshop as a gift to Finland celebrating it´s 100 years of independence. Participants were from development functions from various industries representing the variation of Finnish companies. Naturally the bigger purpose of the event was to spread the word of agile, customer centric development methods, to boost Finnish economy. So on a grey Wednesday morning we were 500 hundred participants in 60 groups of 4-5 people together with 50 000 Post-its eager to master the method.
What is lean service creation?
According to my understanding Lean service creation is a service design process developed by Futurice. It´s generated by applying commonly known best practices and company´s own experience from client work. It combines the principles of lean start up methodology with design thinking principles and the Strategyzer business model canvas. The phases in the lean service creation process follow pretty much the double diamond theory frame for service design process. All the material is open source and can be found here: https://leanservicecreation.com/ . The method is aiming in creating excellent digital services, but I would highlight, established companies can apply the process to all development work. Why is this needed? Continue reading