Tag: design thinking

  • Facilitation for 100 people? How to cope that?

    Facilitation for 100 people? How to cope that?

    Facilitation is the key of service design projects. According to Schein (1990) facilitation is a process of HELPING, putting more emphasize on inquiry of the problem, and combining methods that will help facilitator be enabler, not a leader of the process with the approach of owning the problem. In the last project I became a part of…

  • Going Holistic

    Digitalist Design Forum 2017 Tennispalatsi, Helsinki 16.11.2017 An event for designers, producers and buyers to increase insights of design thinking and brand experiences I attended the event with high hopes to get insights of design and holistic customer experiences. I have to admit I was a little bit disappointed when most of the talks focused…

  • Licence to Fail

    Design now – a day of discussion on the future of design Harald Herlin learning centre, Otaniemi, Espoo 2.11.2017 The day packed with talks and discussions was all about defining what design is going to be in the future. We heard an inspirational speech from Anna Valtonen (Vice President for Art and Creative Practices, Aalto…

  • Public servant as a designer

    I have been working for the government since 2005. We have now come to a point where we are moving from working groups, spreadsheets, data from the past to understanding the complex interconnected eco-systems. In this blog, I try to make some insights how design thinking could be applied to our governance. Burden from the…

  • Design Thinking for Uncertainty

    The greatest learning that I got from the Design Thinking course was about uncertainty. Design Thinking as a concept and process was not new to me, but what really struck me during the course, was how Design Thinking can be used in a business context to manage uncertainty. The future is getting less and less…

  • Wake up officer!

    A scene from a random municipal office somewhere in southern Finland. One lonely planning officer sits behind her table. She has a computer and a cup of cold coffee in front of her. Her task is to plan a new customer service process for this small municipality. There are many problems in existing process: customers…

  • Starting a deep dive to Design Thinking

    This fall, my SID studies in at Laurea started with a crash course on Design Thinking.  The two fully packed days served as a first introduction to the theme – and not the least, getting to know the multidisciplinary team of international SID students. Design Thinking has been recently understood as way of thinking, leading…

  • Swimming in a Sea of Possibilities – Design Thinking and the Beauty of Teamwork

    A two-day course in design thinking taught me that a team is more than a group of people and that in our aim to reach our goals, failure can be a positive thing.

  • Learning the essence of Design Thinking process

    “There is no universal best DT process model, the choice innovation managers make depends on their disciplinary background and their personal taste.” says Katja Tschimmel in her article about Design Thinking process models and tools (Tschimmel 2012, 11). And this is also what she tells us listeners during our first hours of Design Thinking course…

  • Design when everybody designs

    Design when everybody designs

    When, a couple of years ago, I announced I was going to quit my job to attend the HPI School of Design Thinking, most of my family and friends thought I was about to neglect the business path I had been following to find my true self in sketching trees on a notebook. (Which, by…