Tag: Customer service

  • Public Health Booster – Project which brings startup thinking into health care

    I took part in a Public Health Booster Workshop held in the Laurea Tikkurila Campus – a project formed together by the Laurea University of Applied Sciences, City of Vantaa and HealthSPA – the Finnish health ecosystem booster, a non-profit association for health startups, with its main aim at placing Finland among the top best in healthcare. HealthSpa creates events, like this workshop, which matchmake healthcare professionals, students…

  • Knocking on your shoulder

    Knock knock… Hi, could we ask some questions from you? This is how we started to gather customer data. I have the pleasure to be a part of a service design project that aims to improve Laurea´s student services. The head of the project is a design agency Kuudes Kerros. Other team members are Laurea´s…

  • Community Managers Appreciated

    “Brands have to consider the conversation itself as the canvas, without the comfort of knowing what the response will be.” Dick Costolo, CEO, Twitter Four years ago, in 2010 digital media strategist Jeremiah Owyang said out loud that the hard working community managers ought to be appreciated. He proposed that every fourth Monday of January…

  • Book review: Fischer T., Gebauer H. and Fleisch E. (2012), Service Business Development: Strategies for Value Creation in Manufacturing Firms,

    Cambridge University Press, UK The book gives a comprehensive overview of the service business development in the business environment of capital goods and brings together years experience on how manufacturing companies can create value through services. It also discusses the challenges of how to generate revenue of the services itself (along with products) and what…