Tag: Cross-cultural

  • Culture & Service Design

    Service design is allegedly a human-centered method for developing new services. A great effort is made for capturing users’ needs, mental models, experiences, desired outcomes… —you name it! Although this is done specifically borrowing techniques from ethnography, there’s barely no mention to cultural differences! With increasingly global companies, rising migration rates or whole sectors —such…

  • Cross-cultural issues in Service Development

         Are you interested in different cultures, curios and want to get a deeper understanding of how you can tackle cross-cultural issues within service development? Laurea offers an elective course within this topic, which can be integrated in your MBA in Service Innovation and Design, and I highly recommend it! The course consists of a…