Service Experience Camp 2014 (SXC14) was a two day camp organized by Berlin based service designers on September 13 and 14, 2014. More than 200 service designers, experts, students, and enthusiasts from various countries participated in the event. The theme for SXC2014 was ”Bringing Services To Life”. The focus of the camp was on the implementation of the service design principals in various industries.
The camp activities were divided into three parts:
Keynote sessions, where industry experts shared their service experience with the entire audience. There were few keynote sessions lined up every morning and evening.
Bar camp sessions were the back bone of the event. In bar camps, experts presented/co-created a service experience session with a small group of audience. Any one could nominate to host a bar camp or participate in one.
Networking sessions were the third part. During lunch and coffee breaks and in the evening after the closing of the bar camp session, participants mingled together and exchanged thoughts.
SXC14 had an Android and iPhone app with information about the sessions, map of the facility, lunch timings, and other information. The app was built by Futurice in just two weeks using the agile software development principals.
Screenshot of the SXC14 application.
Many experts from various industries were at SXC14 to share their experiences on Service Design implementation. Below are the some topics I found interesting.