Tag Archive | berlin

Sustainable Development Goals: this is the Service Design we need!

Event: Global Goals JAM Berlin, organized by 2030Cabinet, powered by SDG Investments and hosted by Fjord Berlin. In collaboration with: Amsterdam University of Applied Sciences, Digital Society School, Global Goals Jam, UNDP.

In middle September I took part at the Global Goals JAM Berlin, a 2-day series of small design sprints where attendees were asked to work on local challenges – co-created with local community and industries – related to one or more of the the UN’s Sustainable Development Goals.

History pills – What are these Global Goals?

Let’s take a quick step back in 2015 when the Heads of State and Government and High Representatives, met at the United Nations Headquarters in New York and have decided on new global Sustainable Development Goals, known now as the Global Goals.

The Sustainable Development Goals (SDGs) are the blueprint to achieve a better and more sustainable future for all. They address the global challenges we face, including those related to poverty, inequality, climate, environmental degradation, prosperity, and peace and justice.

The UN set to achieve each Goal and target by 2030.

Back to present

The aim of this event was to create interventions aimed at short term targets in support of the long term goals. The themes of this year were:

  • Water and Climate Change (SDG 4, SDG 13)
  • Migration (SDG 10, SDG 16)
  • Electronic Waste (SDG 12)
  • Sustainable Development for People and Planet (SDG 1, SDG 8)

Deep dive into the Migration Theme

My Team was composed by Nataly Ramirez Arteaga, Muhammad Sumon Molla Selim and Michael Lausberg, facilitated by Güzin Goçer and we were supporting the local Sponsor “Asylum Advice”, a soon-to-be platform where refugees could seek legal advice.

We mapped out the cause and effects of Migration on a general level by using the Problem Solving Tree, we interviewed 2 refugees and a social worker with 10 year experience in the field.

The big lessons learned by using the Service Design Tools were:

  • asylum seekers tend to trust more what other refugees, that have been in their shoes before, would tell them.
  • there are a lot of services for migrants already existing but nobody knows them
  • fragmented information & lack of digitalized bureaucratic processes
  • migrants that succeeded in their first steps in a new country feel the need to help others.

Here we envisioned a need of trust and better information and at the same time the desire to offer help.

Therefore we decided to prototype a platform to connect different already existing resources and services for migrants, to collect official information from authorities but most importantly a platform to get in touch with other migrants that have gone through the same experience and to share help and knowledge to ultimately build community and trust.

Personal reflection – What can we do as Service Designer practitioners?

As a student of the Service Innovation & Design Master program I felt the urge to participate and contribute to the challenges of this year.

“Is there anything better than combining our own expertise in Service Design to serve people, planet and prosperity by helping achieving these SDGs?”

We, as Service Designers know best how important is to empathize with the user – in this case People and Planet –  and create that shift of mindset in society where Government and Businesses should sit together with citizens to co-create solution for our people and for the environment.

Here an invitation to reflect and perhaps to start spread the Service Design tools to our local Communities and give help for the cause that we feel more related to.

It takes tons of small initiatives, iterations (and failures too!) before we can see a visible impact on a larger scale.

But this means we have to start now. We have to care, share and Dare!   

And you? Are you ready to Design 2030 now?

Author: Francesca A. Frisicale, October 2019

References & Links

https://globalgoalsjam.org/

https://www.globalgoalsberlin.com/

https://twitter.com/2030Cabinet

https://twitter.com/GlobalGoalsBER/

https://sdg-investments.com/en/

https://www.un.org/sustainabledevelopment/sustainable-development-goals/

https://sustainabledevelopment.un.org/post2015/transformingourworld

https://sustainabledevelopment.un.org/sdgsummit

https://asylumadvice.org/#!

Service Experience Camp, Berlin 2014

Service Experience Camp 2014 (SXC14) was a two day camp organized by Berlin based service designers on September 13 and 14, 2014. More than 200 service designers, experts, students, and enthusiasts from various countries participated in the event. The theme for SXC2014 was ”Bringing Services To Life”. The focus of the camp was on the implementation of the service design principals in various industries.

The camp activities were divided into three parts:

Keynote sessions, where industry experts shared their service experience with the entire audience. There were few keynote sessions lined up every morning and evening.

Bar camp sessions were the back bone of the event. In bar camps, experts presented/co-created a service experience session with a small group of audience. Any one could nominate to host a bar camp or participate in one.

Networking sessions were the third part. During lunch and coffee breaks and in the evening after the closing of the bar camp session, participants mingled together and exchanged thoughts.

SXC14 had an Android and iPhone app with information about the sessions, map of the facility, lunch timings, and other information. The app was built by Futurice in just two weeks using the agile software development principals.

SXC14App

Screenshot of the SXC14 application.

Keynote sessions

Many experts from various industries were at SXC14 to share their experiences on Service Design implementation.  Below are the some topics I found interesting.

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