Tag: agile

  • What’s the secret recipe to becoming an agile and customer-centric company?

    Futurice hosted Service Design Network Finland’s event in Helsinki in January 2020 where Marc Stickdorn* talked about how companies can use journey maps as a management tool. Stickdorn explained three different situations where journey maps can be used: in workshops, projects or as a management tool. Workshop journey maps are used only once and they…

  • Can big organizations be agile?

    For big companies, change is hard and slow. No news here. However, corporations that are successful, keep up with the change. How is it done? A few quite interesting points were raised at an event on how to engage your customers in developing digital services organized by Helsinki Region Chamber of Commerce. The event was…