Service Innovation & Design
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Diving into Design Thinking – First Taste
Our service innovation and design studies started with an interesting Design Thinking course held remotely by Katja Tschimmel. During the two instruction days we learned the basics of Design Thinking, went through a Design Thinking process in small groups using Miro and did also some creative thinking as well as thinking outside the box exercises.…
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Design thinking tools to make meaning from the mess
More and more non-designers know at least some design thinking tools when different organizations commonly use them. Design thinking helps make sense of complex problems, and what is most important, it helps people create new ideas that fit better consumer needs and desires. (Kolko, 2015) Design thinking is not an exceptional talent or a skill…
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Empathy in focus: Design Thinking during disruption
Today, the uncertainty around us is overwhelming. The world is saturated with Volatility, Uncertainty, Complexity and Ambiguity (VUCA). However, we need to manage our daily lives, improve, create, and deliver. Design Thinking (DT) methods provide us with a chain of systematic approaches to tackle the novel beast head-on and conquer. The DT process takes us…
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Design Thinking For Management Education
“What’s in for me?”, the manager asks. “Anything”, we answered. “It depends on how we find it”. In terms of developing or dealing with the new in increasingly complex interdependencies and the capability to integrate various perspectives in the decision-making process, Design Thinking (DT) implies the potential to become a great asset for any organization.…
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Becoming a Design Thinking Organization: Sense Making through Empathy
Co-authored by Airine Kariuki and Saper Sahbaz “There is only one valid purpose of a corporation: to create a customer” (Drucker, 2006). As called by some “the father of modern management”, Peter Drucker drew attention to customer-centricity 67 years ago, dividing the management practice into two camps: those who strive for customer value creation vs.…
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Purpose and unity as a corner stones of future work
Antilooppi and Alma organized a seminar called work life 2022, where operators and influencers from different fields of business shared their vision of the future of work. The topic is interesting and If something, it’s definitely current. Before Covid19-pandemics flexible working was already every day living for some, but pandemics made it reality for all.…
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Why do we need empathy in the design process and how to gain it?
Introduction to empathy Most of us can probably recall products or services where it is clear that usability has been so far off from the priority list that the product/service is unreasonably difficult or even impossible to use. What is needed that these above-mentioned mishaps can be avoided and services and products designed are actually…
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Self-organizing organizations and well-being
Tampere University and The Finnish work environment fund has studied self-guiding organizations from occupational well-being point of view. The study drilled into topics like: On what level is employee’s well-being in organizations that have no management? What is the common stress factor in self organizing companies? Which ways of working would support employee’s well-being? Study…
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Once upon a time, there was a design thinker…
The first course in our exciting journey of Service Innovation and Design learning started with a deep dive into the world of Design Thinking. Our class has an interesting mix of different professional domains and backgrounds, which, as we learned from professor Katja Tschimmel, is a great foundation for a creative team. …who believed in the power of collaboration The two…
