Service Innovation & Design

  • Benchmarking public service design and social innovations in Milan

    A group of representatives of the public sector, service designers and the University of Lapland visited Milan from 26 to 30 November 2013 in order to benchmark how service design and social innovations are used in public services renewal. Theoretical background: A meeting with Anna Meroni at the Politecnico di Milano Our trip started from…

  • Oslo Sustainability Jam 2013

    Ever heard about jamming?  I hadn’t until I joined the Service Design Jam in March 2013 and ended up in the winning team with the idea ”Memorylanes” which we continued to work with for half a year later. This fall they expected 65 Sustainablity jams, on five continents, making this the biggest Global Sustainability Jam ever!…

  • Lean market entry – From startup to growth company successfully

    Ola Sundell, CEO of Hub Helsinki, introduced lean startup practices for SID students in November 2013 and gave a few hands-on tips and advices on how to increase your odds on building a successful business. Ola Sundell’s message for startup entrepreneurs was to build the minimum to learn the maximum and hit the markets as…

  • Cut your time to market at half by lean service development

    Lean thinking On 10 November 2013, Ola Sundell, CEO of Hub Helsinki, talked at Laurea University of Applied Sciences about one of the hottest topics of service design today: the concept of lean thinking. The basic idea of lean thinking is to produce maximum value to the customer with minimum waste. Ola gave us some…

  • Diagonal – Designing Servicescapes for Optimal Healthcare Experiences

    Servicescape is the biggest differentiator in healthcare experience. Traditionally, it is designed to satisfy the needs of healthcare provider in terms of performance and efficiency. Starting from patient’s experience and applying service design methods combined with interior architecture, design agency Diagonal has created innovative healthcare experience providing benefits for both staff and patients. Juha Kronkvist…

  • Transformation Through Service Design – Service Design Global Conference 2013

    “Is service design more in love with the process than the outcome? Do we want to be defined by processes, or outcomes and impact?” Lee Sankley provoked the audience in the Wales Millenium Center last Tuesday. Unlike the singers and dancers that usually take the impressive stage, Lee Sankley is group design director at finance…

  • Service Design as a Tool for Strategy Creation

    In the Service Design Breakfast event at Startup Sauna on November 13th, Laura Invenius from ABB Drivers and Lotta Buss rom N2 Nolla have presented the case of strategy creation using the service design as a tool. ABB Drivers, who produce devices that are used for speed control of electrical motors, needed to develop a new…

  • Behind the scenes – Tools in innovation designers’ sandbox Part 1/5

    In my last blog post I talked about key principles behind successful innovations. This time I want to share some of the tools our innovation team uses in our daily work here at UNICEF Headquarters in New York to help envision and test successful innovations. Because the list is long, I will keep posting during…

  • How do you react when you face change, uncertainty and chaos?

    How many people we have in this room? This was the first question asked in our workshop with the topic Leading through change, uncertainty and chaos. At that time I didn’t have any clue what we’re going to do in this workshop. So, there were 15 people and we were asked to divide in to…

  • Power to Change User Behavior

    In yesterday’s Service Design Breakfast event at Startup Sauna, Janne Lohvansuu from User Intelligence has presented the case of live UX design in YLE’s Eurovision ambiance. User Intelligence have prototyped and tested new event page for YLE during the Eurovision 2013. Prototype was interactive, connected to live content during the events and tested by Eurovision…