Service Innovation & Design

  • I’m in Service Design Heaven!

    Yes, of course. This makes sense. I want to test this asap. SID program’s Design Thinking session in September 2014 by Katja Tschimmel and Gijs van Wulfen made me realize something I had unconsciously incubated – and to desire further information. Think if we could learn to love our challenges and transform them into innovation…

  • You cannot innovate alone!

    You’ve got a great idea, now what? How to get innovation off the ground in your company?   “You can invent alone, but you can’t innovated alone.” – Gijs van Wulfen   In the first course of our Service Innovation and Design studies we got to tackle the fascinating subject Design Thinking in an innovation…

  • Efficient Experiences

    With current trends for downsizing and automation, it is easy to see why customers would find services to be impersonal, maybe even unpleasant. Vantaa City Library decided to turn the trend to a different direction. By systematically using codesign, and by at the same time opening up its service processes, the library managed to significantly…

  • Service Design Global Conference 2014 Experience

    This is my experience from the Service Design Global Conference 2014 in Stockholm 7-8th October with the topic Creating value for quality of life. Because I arrived to Stockholm already on Monday 6th October for participating to pre-events the experience for me was three full days of inspiration and learning. Those days included many interesting…

  • Me, Designer?

    Few weeks ago I was super excited to start my Service Innovation and Design studies. Our heterogeneous group seemed to be full of inspiration, motivation and richness from different backgrounds. During those very first days my thoughts started to wonder around and, to be honest, I felt a bit confused: How can I become a…

  • An Interface Against Boredom

    I find an ongoing set of inspirations in the way in which innovation appears in restricted circumstances. In the case of Reaktor’s in-flight entertainment system for Finnair (one of the candidates for the next Service Design Achievement of the Year, to be announced on March 18), that limitation was old, if not yet outdated, technology.…

  • The 21st Century Customer

    E6/E4, FORTH, HCD, 3 Is, Hasso-Plattner, 4D/DoubleDiamond, SDT…these are all methods that have come up during the reading for this class and in class. Whatever the method, the point is to have a process that is collaborative (between team members but also between the team and the intended consumers and also the unintended consumers), with…

  • The power of design thinking

    We are honored to have contact lessons with Dr. Katja Tschimmel, Design Professor at ESAD Portugal, and Gijs van Wulfen, Innovation Consultant about design thinking. I work in a design organization surrounded by designers; I always wanted to know how design thinking can be used by anyone as a toolkit. This course gives me the…

  • Natural Born Designers

    The ability to design is undeniably an essential part of human intelligence. Everyone is a designer. Just like everyone is capable of creative thinking. We may not be equally talented at it but using Design Thinking tools can amplify our chances for success tremendously when working on tasks or problems at hand. Over the span…

  • Are You a Design Thinker?

    Design thinking summarised by Lockwood is a human-centered innovation process, which with a help of observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping and concurrent business analysis produces innovations and business opportunities. The keynotes that I learned from design thinking gurus Katja Tschimmel and Gijs van Wulfen was: Note 1: You cannot innovate…