Service Innovation & Design

  • Service Design enables functioning urban environments

    In Helsinki Design Week 2015 I attended City Design Meet-Up on 7th September, an open event arranged by Design Driven City (carrying the legacy of the design capital year 2012) and Forum Virium Helsinki. What is the so called new design? What common elements are there in traditional industrial design (such as Kaj Franck’s drinking glasses) and in the…

  • My Minds Boggling with Design Thinking!

    Last spring I received a letter from Laurea University of Applied Sciences, I was accepted to study Master degree of Hospitality Management, service design. I was thrilled! I have been looking for such an education where I can exploit my past as an Artist and professional of Horeca. First semester started with Design thinking, lead by…

  • A person who never made a mistake, never tried Design Thinking

    I came to study to Laurea, partly because I wanted to find new perspectives after working in the same field for many years. I come from customer service background and I’m new to the world of Design Thinking. After two days intro to Design Thinking with Katja Tschimmel and reading the book DesignThinking: Integrating innovation,…

  • Service Design Network Conference at Helsinki

    On 3th of September a seminar organized by SDN Helsinki took place at Maxine restaurant. I had a pleasure to be part of the organizing team. The seminar was sold out so we were very pleased. The day started with interesting topics and keynote speakers. Mikko-Pekka Hanski, co-founder at Idean, pointed out how companies are…

  • Humanity above bureaucracy drives results

    Humanity above bureaucracy drives results

    I participated to the Future of Work seminar which was held this month at Hanken International Business School in Helsinki. It is time for new solutions says Buurtzorg`s establisher Jos de Blok. Keeping old working models and trying to improve efficiency has come to the end. Why Buurtzorg? Jos de Blok had a long history…

  • TOMORROW is being made today

    Tomorrow conference was held at Helsinki music centre on 10th of June 2015. I as a student had the privilege to attend to this thought-provoking and networking event with world-class speakers from diverse fields. Thanks to Lauri Ahonen, the event organizer and the front seat guests that made the participation for students possible. For those of…

  • Industrial Transformation

    I attended on the 2nd of June 2015 to a Fimecc Future Industrial Services (FutIS) WP2 Final Seminar hosted by Program Manager Mr. Pekka Helle. This seminar had both researchers presenting results as well as the industrial and garco sector presenting their cases. FutIS is organized by the Finnish Metals and Engineering Competence Cluster (Fimecc) and aims to ease the industry’s…

  • An exceptional pharmacy

    2nd of June Service Design Network Drinks was organized by Diagonal and a pharmacy Ympyrätalon apteekki. Do you use pharmacy services only when you are sick or have a hangover? Traditionally pharmacy has been seen as a place taking care of sick people. Now the focus is turning also towards healthy people who want to…

  • Intuition

    This spring I attended the Futures thinking and foresight methodologies course where Samu Mielonen was a guest lecturer. He is strongly enthusiastic about intuition and intuitive intelligence. His presentation was very exiting and I felt that I want to hear more. This is why I attended an evening event of Futures Specialist on the 26th of May where…

  • The Pharmacy for People

    Some people are just excellent in developing new ideas and turning them into succesful concepts. A pharmacy in Helsinki, Ympyrätalon apteekki, started its services with a totally new concept: The Pharmacy for People. A Finnish service design company, Diagonal, created this concept together with a pharmacy chain of 120 private pharmacies, Yhteistyöapteekit (YTA), and especially with the pharmacy Ympyrätalon apteekki.…