Service Innovation & Design

  • Design Thinking – a Blog Post

    My study journey in Laurea’s SID programme started with insecurity. After the introduction round I was sure someone had made a mistake by accepting me into this group. All my classmates seemed to be already professionals in service design, concept design, product design and every-possible-design. I was professional in totally different field that had a…

  • Can you design games?

    Now I know how to do it, thanks to Game Jam event! I attended to Laurea Game Jame event ( 25th – 27th September),  where game developers and health care professionals could meet and combine their skills for adopting healthier life styles. I wanted to participate in this event, because I have a strong health…

  • Importance of visualization in design thinking.

    Most of the books that discuss the design thinking process, among which Change by Design by Tim Brown, highlight the value brought by use of visual thinking. With some authors even calling visualization tools “the mother of all design tools”, because they are used in every stage of a DT process (Liedtka & Ogilvie, 2011: 49). On…

  • Playing it healthy in Laurea Game Jam

    Last weekend I had the opportunity to focus on something I had never done before – producing an actual game from scratch. Laurea Game Jam (25th – 27th September) brought together know-how from programming, health and concept design to make games for adopting healthier lifestyle. One weekend and little less than 30 participants in five teams resulted…

  • Ingredients of a Design Thinking

    Design Thinking- characteristics from a way of life we often have forgotten? How enlighting it was to discover that Design Thinking, a method and a mindset totally new to me, was in the end, at least to me, very similar process and way of thinking, as what it is to being just a human being at its…

  • First thoughts about the DT

    My thoughts before meeting the design thinking? Design thinking was an unknown concept for me before the Design Thinking course I took at Laurea. Developing processes is something that I had become familiar with before. It was still difficult to create specific expectations for the Design Thinking course because I did not have a clue…

  • Design Weekend

    This month Futurice Tampere hosted a Design Weekend together with Tampere University of Technology Unit of Human-Centered Technology and Ubinet doctoral network. During the weekend I had the chance to learn from and work with UX design students. What is UX? Nothing is more telling than a real-life UX example, such as this excerpt of…

  • Marketing, listen to your customer!

    I participated in the Markkinointiviestinnän viikko organised in Wanha Satama on 22.-23.9.2015. Although many of the topics in this event are about marketing or communication, a main message I picked from the event was the importance of listening to your customer and creating an excellent customer experience. Lari Suomalainen, Sales Director from Koodiviidakko pointed in…

  • Reborn Retail- Building capabilities within a company through Design Thinking

    “This is a new beginning. We are one. Fly and open your mind to new trends.” These were the thoughts that the recently incorporated Retail Director of JLL Spain wanted to transmit to his team.  He arrived to our small, but tiny Design Thinking room thirsty for innovation and he asked for our help to…

  • Playing with Legos®

    On a recent FaceTime session with my five-year-old niece I was proud to report that I played with Legos at school this week. Yeah, my school is pretty cool. Since then, I have been left wondering what it means that a five-year-old identifies with my day while I am still left struggling to convince some…