Service Innovation & Design

  • Need for Service Design up in the Air?

    Have you ever read the story about the funniest customer feedback in the world? It is the one directed to Sir Richard Branson, the founder of Virgin Group. It was sent by a passenger who flew from Mumbai to Heathrow with Virgin Airlines and who wasn’t too happy about the food catering or the inflight…

  • Four tips to prevent innovator’s block

    How to get the ideas flow? What if the others think our idea is lame? What if we fail? These are some of the reasons why people struggle with innovation and I have also find myself pondering these same questions. “Ideas stand in the corner and laugh while we fight over them.” -Marty Rubin I…

  • There is no way round play

    There is no way round play

    How playing is a big part of change by design

  • How do we get a great idea?

    Well, finding the answer to that question is probably worth a fortune, but after our first course – design thinking- of the SID Laurea programme I have a much better picture of how to facilitate and enhance idea creation. In a few days a group of strangers became not merely acquainted with principles of innovation…

  • Turning to Design Thinking for New Ways to Create Innovation and Growth

    Participating in a two-day master class on Design Thinking (DT), taught by Innovation Consultant Gijs van Wulfen and Design Professor Katja Tschimmel, marked the starting point of my studies in the 2014 SID MBA group at Laurea UAS and also served as a great reminder of why earlier this year, I felt the need to…

  • Designing is about doing, not talking!

    “Design is all about action, and business too often gets stuck at the talking stage. Uncertainty comes with the territory when business objective is growth. But that doesn’t mean that you are powerless to do anything about it. You can’t make it go away, but you can manage it rather than allow it to manage…

  • Designers: Think BIG! … but also BEYOND and GLOCAL

    Designers: Think BIG! … but also BEYOND and GLOCAL

    Tim Brown, in his book Change by Design (100% recommended), urges a global change by what he calls Design Thinking. Tim proposes to the world a new way to face the upcoming challenges, the small but also the big ones. A new way of redesigning the world. He offers a tool usable for every person…

  • 3 lessons in innovation that changed my way of thinking

    Have you ever heard that you should learn one new thing a day? Well one September day I was lucky to learn three interesting new things that changed my way of thinking. I attended an intensive course held by Design Thinking gurus Gijs van Wulfen and Katja Tschimmel. Design Thinking offers a process to transform…

  • Design thinking – Snake oil of today?

    What is this mumbojambo? So, what is Design Thinking. To answer the question, let’s start with the facts. It’s: – a collaborative and participatory process – a multi-disciplinary and inter-disciplinary process – a protocol for problem solving and discovering new opportunities – not a linear but an iterative process Is Design Thinking a new fab?…

  • I’m in Service Design Heaven!

    Yes, of course. This makes sense. I want to test this asap. SID program’s Design Thinking session in September 2014 by Katja Tschimmel and Gijs van Wulfen made me realize something I had unconsciously incubated – and to desire further information. Think if we could learn to love our challenges and transform them into innovation…